Sonia Milena Ulloa Riveros
Houston,Texas
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
8
8
years of professional experience
Work History
Online Seller
Amazon FBA Seller
Houston , TX
09.2023 - Current
- Resolve customer disputes courteously to enhance customer satisfaction.
- Collaborated with customer service team to achieve seamless customer experience.
- Created clear, precise and properly detailed product and service information on company website.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
Ortho Head Assistant
Fresh Deantal Care
Houston , TX
04.2017 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Organized resources, records and personnel to accomplish aggressive targets.
Waitress Supervisor
La Sazon Colombiana
Houston , TX
01.2016 - 03.2017
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Marketing - Sales And Marketing Education
SmartBeemo
Online04.2023
Dental Assistant -
Lone Star College System
Spring, TX05.2018
High School Diploma -
Sumapaz
Colombia11.2012
Languages
English
Professional Working
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Skills
- Head Start program familiarity
- Qualified daily living activity assistant
- Technical assistant
- Orthodontics understanding
Timeline
Online Seller
Amazon FBA Seller
09.2023 - Current
Ortho Head Assistant
Fresh Deantal Care
04.2017 - Current
Waitress Supervisor
La Sazon Colombiana
01.2016 - 03.2017
Marketing - Sales And Marketing Education
SmartBeemo
Dental Assistant -
Lone Star College System
High School Diploma -
Sumapaz
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