SoniaGale Stone
La Habra,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Safety Administrator
Superior Electrical Mechanical & Plumbing
Rancho Cucamonga, CA
07.2022 - Current
- View video recording to ensure drivers adhere to rules of the road.
- Coach drivers assure their scores are at a 90% or higher.
- Assess and implementing corrective actions.
- Maintain Telemetric Platform assure fleet is working at 95% (Camera, GPS & Assets)
- Monitored safety practices of new and existing employees.
- Minimized work-related injuries by providing proper personal protective equipment to all employees.
- Monitored workplace activities to determine compliance with safety regulations and standards are met.
- Ensured compliance with OSHA regulations through timely inspections and accurate recordkeeping.
- Monitored workplace activities to determine compliance with safety regulations and standards.
School Bus Driver
Durham Transportation
Santa Ana, CA
04.2018 - 10.2018
- Safely transported students to and from school, ensuring timely arrivals and departures.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Communicated effectively with parents, school staff, and transportation team regarding schedules and concerns.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Customer Client Support
Southern California Edison
Rancho Cucamonga
06.2008 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved complex billing inquiries, ensuring accurate account management and customer satisfaction.
- Analyzed customer feedback to identify trends, driving strategic improvements in service offerings.
Customer Success Specialist
Beckman Coulter
Brea, CA
02.2005 - 06.2007
- Managed contract negotiations to ensure compliance with regulatory requirements.
- Reviewed contracts for accuracy, ensuring alignment with organizational policies and objectives.
- Facilitated conflict resolution between vendors and internal departments through effective communication strategies.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
Project Manager/Coach Manager/Instructor/Customer Service Representative
Pacific Bell/SBC/AT&T
Anaheim, CA
06.1997 - 12.2004
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies.
- Implemented risk management processes to identify and mitigate potential project issues.
- Streamlined communication channels among team members to enhance collaboration and efficiency.
- Analyzed project outcomes to drive continuous improvement in methodologies and practices.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Led team of customer service agents to enhance service delivery and improve customer satisfaction.
- Analyzed call center metrics to identify trends and implement corrective actions for operational efficiency.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Conducted research on educational trends, informing curriculum development and instructional methods.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
High School Diploma -
Sonora High School
Brea, CANo Degree - Business
University of Redlands
Redlands, CASkills
- Construction safety
- Incident investigation
- Accident prevention
- Dependable and reliable
- Effective communication skills
- Incident reporting
- Contract management
- Conflict management
- Customer relationship management (CRM)
- Prioritization
- Complaint resolution
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
Certification
- Project Management Certificate
- OSHA Certificate
Timeline
Safety Administrator
Superior Electrical Mechanical & Plumbing
07.2022 - Current
School Bus Driver
Durham Transportation
04.2018 - 10.2018
Customer Client Support
Southern California Edison
06.2008 - 10.2016
Customer Success Specialist
Beckman Coulter
02.2005 - 06.2007
Project Manager/Coach Manager/Instructor/Customer Service Representative
Pacific Bell/SBC/AT&T
06.1997 - 12.2004
High School Diploma -
Sonora High School
No Degree - Business
University of Redlands