Sonise Medelus
471 Brittin Dr,FL
Summary
Accomplished Front Desk Leader at Cabana Bay Beach Resort, adept in enhancing guest satisfaction and streamlining operations for efficiency. Demonstrated strong leadership and exceptional communication, leading to improved check-in processes and guest experience. Skilled in utilizing reservation systems and problem-solving, significantly reducing wait times and errors in room assignments.
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
15
15
years of professional experience
Work History
Front Desk Leader
Cabana Bay Beach Resort
07.2018 - Current
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Compiled performance reports on front desk metrics measuring KPIs like guest satisfaction, check-in efficiency and revenue generation.
- Coordinated with other departments to provide seamless assistance for guests throughout their stay.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Utilized reservation systems proficiently, enabling accurate bookings and reducing errors in room assignments.
- Maintained a high level of professionalism, ensuring positive interactions with guests at all times.
Line Supervisor
Celmark International
10.2015 - 02.2017
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
- Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
- Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
- Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
Front Desk Receptionist
Celmark International
03.2010 - 09.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
HOME HEALTH AIDE - HOME HEALTH AIDE
James International Academy Of Health
5460 N State Road 7,suite 210B North Lauderdale FL04-2022
GED -
Gateway
Kissimmee05-2008
Skills
- Exceptional communication
- Guest relations
- Initiative-taking
- Policy enforcement
- Strong leadership
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Front Desk Leader
Cabana Bay Beach Resort
07.2018 - Current
Line Supervisor
Celmark International
10.2015 - 02.2017
Front Desk Receptionist
Celmark International
03.2010 - 09.2014
HOME HEALTH AIDE - HOME HEALTH AIDE
James International Academy Of Health
GED -
Gateway
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