Sonita Douglas

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Provided exceptional customer service by promptly addressing problems reported by endusers.
• Walked individuals through basic troubleshooting tasks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
• Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
• Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
• Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
• Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
• Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.

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• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Used hand-held scanners and physical logs to accurately track item movements.
• Increased productivity, utilizing forklifts and other material handling equipment effectively.

• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.
• Troubleshot machine malfunctions and diagnosed root causes.
• Set up new loyalty memberships and updated existing accounts.
• Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
• Documented exchanges accurately, reconciled transactions and processed authorization forms.
• Calculated and verified value of players' winnings or losses.
• Handled money, ticket and chips exchanges for customers.