Soniya Grover
New Haven,CT
Summary
Dynamic and results-oriented professional with extensive experience in sales and customer service, notably at Milford Mitsubishi. Excelled in consultative sales, CRM proficiency, and strategic planning, enhancing customer satisfaction and engagement. Skilled in persuasive communication and time management, consistently exceeding sales targets and fostering long-term client relationships.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Milford Mitsubishi
07.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
Assistant Store Manager
Family Dollar
05.2022 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
PCA/Home Health Aide
Allied Home Health
03.2017 - 08.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Front End Supervisor
Hazelton's Gourmet
03.2022 - 05.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Warehouse Worker
Amazon
01.2022 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Assistant Front End Manager
Priceritesupermarkets
03.2018 - 01.2022
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
Walmart Associate
Walmart
05.2019 - 06.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Coop/ Wilbur Cross High School
New Haven, CT06-2017
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Persuasive Communication
- Strategic Planning
- Consultative Sales
- Sales Strategies
Timeline
Sales Consultant
Milford Mitsubishi
07.2024 - Current
Assistant Store Manager
Family Dollar
05.2022 - 07.2024
Front End Supervisor
Hazelton's Gourmet
03.2022 - 05.2022
Warehouse Worker
Amazon
01.2022 - 03.2022
Walmart Associate
Walmart
05.2019 - 06.2021
Assistant Front End Manager
Priceritesupermarkets
03.2018 - 01.2022
PCA/Home Health Aide
Allied Home Health
03.2017 - 08.2022
High School Diploma -
Coop/ Wilbur Cross High School
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