Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Allen

Alexandria,TN

Summary

Dynamic Transportation Manager with a proven track record at UCHRA, enhancing operational efficiency through route optimization and safety management. Skilled in team leadership and relationship building, I successfully reduced accidents by implementing rigorous safety protocols, fostering a culture of excellence, and ensuring compliance with transportation regulations.

Overview

7
7
years of professional experience

Work History

Transportation Manager

UCHRA
10.2020 - 10.2023
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Organized records of vehicles, schedules and completed orders.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Oversaw team of 6-13 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
  • Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
  • Fostered a positive work environment by promoting open communication channels between staff members.

Pediatric Nurse

Sewanee Pediatrics
02.2018 - 02.2020
  • Documented pediatric patient care to maintain accurate and complete medical records.
  • Helped young patients feel comfortable with procedures and immunizations.
  • Performed advanced clinical skills such as IV insertion, catheterization, and NG tube placement with precision and attention to detail.
  • Utilized nursing process to assess, plan, implement and evaluate care.
  • Provided emotional support to patients and families to enhance patient experience and promote healing.
  • Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
  • Administered medications safely, adhering to strict protocols while monitoring for potential side effects or interactions.
  • Administered immunizations and other preventative care measures to promote health and prevent disease.
  • Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
  • Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements.
  • Improved patient satisfaction by providing compassionate, family-centered care and addressing concerns promptly.
  • Leveraged strong time management skills to balance a high caseload while maintaining exceptional patient care standards.
  • Developed strong rapport with patients of diverse backgrounds by demonstrating cultural sensitivity and empathetic communication skills.
  • Maintained accurate medical records, ensuring timely communication with healthcare providers and families regarding patient progress.
  • Monitored pediatric patient conditions to identify changes and respond promptly.

Camp Cafeteria Manager/ Ranch Parents

Lighthouse Christian Camp
02.2020 - 09.2020
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
  • Developed and maintained strong relationships with local food suppliers, ensuring fresh and high-quality ingredients for meals.
  • Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
  • Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Nurse

McMinnville Health Care Group
02.2017 - 12.2017
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

Education

CMA - Nursing

Fortis College
Cookeville, TN
05.2017

Skills

  • Internal loss prevention
  • Carrier selection
  • Transportation regulations
  • Safety management
  • Route planning
  • Load planning
  • Continuous improvement
  • Safety regulations implementation
  • Fleet management
  • Route optimization
  • Performance maximization
  • Assignment coordination
  • Dispatch operations
  • Schedule control
  • Transportation coordination
  • Relationship building
  • Vehicle inspection
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Worker supervision
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Daily operations management
  • Team building
  • Data entry
  • Task prioritization
  • Safety standards
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Documentation
  • Professionalism
  • Onboarding and training

Timeline

Transportation Manager

UCHRA
10.2020 - 10.2023

Camp Cafeteria Manager/ Ranch Parents

Lighthouse Christian Camp
02.2020 - 09.2020

Pediatric Nurse

Sewanee Pediatrics
02.2018 - 02.2020

Nurse

McMinnville Health Care Group
02.2017 - 12.2017

CMA - Nursing

Fortis College

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Sonja Allen