Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Barnett

Miami,FL

Summary

Customer-focused and reliable professional with over 30 years of experience in customer service and the restaurant industry. Proven ability to provide exceptional service in fast-paced environments while maintaining a positive attitude and attention to detail. Skilled in conflict resolution, team collaboration, multitasking, and building strong client relationships. Demonstrates excellent communication, time management, and problem-solving skills to ensure customer satisfaction and smooth day-to-day operations.

Overview

15
15
years of professional experience

Work History

Sales Manager

Prime House Direct
Union City, GA
06.2020 - 12.2023
  • Travel within assigned territories to meet with existing clients and identify new sales opportunities.
  • Present, promote, and sell products or services to prospective and existing customers.
  • Conduct in-person meetings, product demonstrations, and presentations to highlight product benefits.
  • Build and maintain strong, long-term customer relationships to drive repeat business.
  • Negotiate contracts and close sales to meet or exceed sales targets.
  • Research and analyze market trends, customer needs, and competitor activity.
  • Attend trade shows, conferences, and industry events to promote the company and generate leads.
  • Maintain detailed records of sales activities, client interactions, and travel schedules using CRM tools.
  • Submit regular reports on territory performance, customer feedback, and potential market opportunities.

Customer Service Manager

Omega Meats/Steaks Express
Greensboro, NC
04.2015 - 09.2019
  • Oversee daily operations of the customer service department.
  • Lead, coach, and develop a team of customer service representatives.
  • Handle complex customer issues and complaints, providing resolution with a customer-first approach.
  • Create and maintain customer service policies, procedures, and standards.
  • Analyze customer feedback, and implement strategies to improve customer satisfaction.

Cleaning Manager

B&b Cleaning Services
Gulf Shores, AL
04.2009 - 10.2014
  • Inspect facilities daily to ensure cleanliness standards are met.
  • Assign tasks and monitor staff performance.
  • Ensure compliance with cleaning protocols, safety regulations, and hygiene standards.
  • Manage inventory and order cleaning supplies and equipment as needed.
  • Handle client inquiries and complaints professionally and promptly.
  • Develop cleaning schedules and adjust as needed based on facility needs.
  • Maintain records of work schedules, inspections, and incidents.
  • Inspect facilities daily to ensure cleanliness standards are met.
  • Assign tasks and monitor staff performance.
  • Ensure compliance with cleaning protocols, safety regulations, and hygiene standards.
  • Manage inventory and order cleaning supplies and equipment as needed.
  • Handle client inquiries and complaints professionally and promptly.
  • Develop cleaning schedules and adjust as needed based on facility needs.
  • Maintain records of work schedules, inspections, and incidents

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2009

Skills

  • Customer service
  • Policy development
  • Team leadership
  • Performance metrics
  • Issue resolution
  • Customer feedback analysis

Timeline

Sales Manager

Prime House Direct
06.2020 - 12.2023

Customer Service Manager

Omega Meats/Steaks Express
04.2015 - 09.2019

Cleaning Manager

B&b Cleaning Services
04.2009 - 10.2014

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Sonja Barnett
Want your own profile? Build for free at Resume-Now.com