Sonja L. Bayer
Key Largo,USA
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Skipper’s Dockside
08.2023 - Current
- Monitored inventory levels and assisted in ordering supplies to ensure the bar was well-stocked.
- Managed customer complaints effectively, resolving issues promptly to maintain satisfaction.
- Developed and implemented new drink specials to attract customers and increase sales.
- Collaborated with kitchen staff to ensure timely service of food and beverage orders.
SCUBA Instructor
Islamorada Dive Center
02.2020 - Current
- Ensure licenses and permits required for boats are up to date and within U.S. Coast Guard requirements
- Track and renew staff and business insurance policies to ensure the dive shop provides a safe and legal work environment for both employees and customers
- Lead SCUBA certification programs generating $2,000 daily revenue, while managing regulatory compliance and supervising 20 staff members for optimal safety and service delivery
- Process daily transactions of $3,000 while maintaining precise documentation for PADI certifications, dive charters, and equipment sales
- Orchestrate inventory management and supply chain operations with $5,000 weekly procurement responsibility, ensuring operational efficiency and equipment readiness
- Certify new Open Water divers and Advanced Open Water divers through complicated dives focused on creating superior divers
- Conduct 3-5 Project AWARE specialty courses per month including Coral Reef Conservation, Shark Aware, Fish Identification, and Underwater Naturalist courses fostering a love of ocean life, marine conservation, citizen science, and diving
- Guide certified divers underwater while maintaining safety standards
- Maintain boat safety regulations as required by the U.S. Coast Guard as well as assist in basic boat handling
- Operation of small crafts without paying customers
- Spearfishing Guide and Instructor
- Familiarize and maintain knowledge of sport fish regulations, and all other laws and regulations that pertain to the environment and species, including fishing seasons, catch limits, legal size limits, etc.
- Direct spearfishing programs focusing on sustainable practices, safety protocols, and conservation benefits
- Ensure diver safety by monitoring SCUBA equipment and spearfishing equipment while diving
Bartender
Bakers Cay
01.2019 - 03.2021
- Prepared a variety of cocktails and beverages according to established recipes, ensuring quality and consistency.
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
- Interacted with customers to provide personalized service and address inquiries, enhancing the overall experience.
- Trained new bartenders on drink preparation techniques and customer service best practices.
Bartender
Benchwarmers Pub
11.2017 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Marine Science - Marine Science
Coastal Carolina University
Conway, SC12.2018
Skills
- Basic German (speaking, reading and writing)
- Patience and tolerance
- Engaging personality
- Responsible alcohol service
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
O₂ Provider, CPR certified, Wilderness First Aid, Emergency First Response Instructor, PADI Rescue Diver, PADI Scuba Instructor
Timeline
Bartender
Skipper’s Dockside
08.2023 - Current
SCUBA Instructor
Islamorada Dive Center
02.2020 - Current
Bartender
Bakers Cay
01.2019 - 03.2021
Bartender
Benchwarmers Pub
11.2017 - 12.2018
Bachelor of Marine Science - Marine Science
Coastal Carolina University