Sonja Ben
Harvey,LA
Overview
34
34
years of professional experience
Work History
Mental Health Counselor
New Visions Behavioral Healthcare LLC
Harvey, LA
03.2013 - 01.2024
- Provided individual and group counseling to clients struggling with mental health issues.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Provided counseling for relapse prevention, social issues and mental health problems.
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
- Participated in weekly team meetings to discuss client cases and review treatment plans.
- Documented service plans, treatment reports and progress notes.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Conducted initial assessments of clients to diagnose mental health disorders and develop treatment plans.
- Applied advanced counseling techniques to define patient and family issues.
- Led patients in individual, family, group and marital therapy sessions.
- Collaborated with other healthcare providers to coordinate comprehensive care for clients.
- Conferred with clients to discuss treatment options and therapy goals.
- Referred clients to external resources for additional support.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Offered referrals to community resources that could assist clients in meeting their needs.
- Attended continuing education courses related to current trends in the field of mental health counseling.
- Provided case management services including linking clients to necessary social services or community supports.
- Referred clients to other programs and community agencies to enhance treatment processes.
Program Manager
New Visions of Life Care Services LLC
Harvey, LA
09.2006 - 01.2024
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Oversaw program compliance with requirements, schedule and budget.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Managed external client and business partner relationships.
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Created tactical relationships with teams to propel projects and attain results.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Implemented plans designed for individual's specific needs.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Assisted in developing training materials for new hires involved in the program activities.
- Controlled expenditures and reported monthly actual performance.
- Audited operations and processes to enhance brand and manage compliance.
- Assessed accurate and relevant information for fact-based decision making.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Researched market trends related to industry-specific programs and developed strategic plans based on findings.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Spearheaded program management support for portfolio.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Licensed Nursing Home Administrator Assistant
Maison Orleans #2
New Orleans, LA
01.2010 - 01.2013
- Responded quickly to emergency situations and provided first aid when necessary.
- Administered medications as prescribed by physicians or nurses.
- Answered phone calls from family members inquiring about their loved one's health status.
- Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
- Fostered strong relationships between staff members through training sessions or team building exercises.
- Directed daily operations at facility caring for more than [Number] individuals.
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Delivered income records, balance sheets and [Type] documents to board to keep executives informed of potential financial issues.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Created strategic plans to promote growth and development of the facility's services.
- Coordinated interdisciplinary teams to provide comprehensive care for residents in accordance with their individualized service plans.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Analyzed data from various sources such as billing information, census reports to identify areas requiring improvement or cost savings opportunities.
- Participated in meetings with stakeholders such as government officials or representatives from other healthcare organizations.
- Maintained strict adherence to governing requirements for submitted documents.
- Ensured timely submission of reports related to financial performance or utilization review requirements.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Organized outreach programs to increase community awareness of the facility's services.
- Directed budget administration for facility with more than $[Amount] in yearly expenses, including AP/AR and claims processing.
- Partnered with local health departments to develop new strategies for providing quality care in a cost effective manner.
- Oversaw daily operational activities such as admissions and discharges, dietary services, housekeeping, maintenance, social services.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Assisted in developing marketing materials such as brochures and flyers that promoted the facility's services.
- Facilitated communication between residents and families and staff by organizing events such as family dinners or holiday celebrations.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
- Monitored patient satisfaction surveys and took corrective action when necessary.
- Contacted Medicare and Medicaid intermediaries to confirm cost reports.
- Collaborated with employees and parents to supervise financial transactions.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Developed medical programs that promoted community health and research.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and recorded accurate messages.
- Assisted in the preparation of reports, presentations and correspondence.
- Provided administrative support to senior management team.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Gathered and sorted data for inclusion in reports and files.
- Executed record filing systems to improve document management and organization.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Coordinated special projects as assigned by management staff.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Generated weekly progress reports summarizing tasks completed during the week.
- Archived confidential material securely following established procedures.
- Assisted with event planning activities such as conferences or seminars.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
- Proofread documents prior to distribution to ensure accuracy of content.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Coordinated repairs for office equipment to keep equipment functional and running.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
- Used scheduling software to delegate resources and manage calendars.
- Managed conference room bookings and coordinated catering services as needed.
- Instituted new employee training procedures to reduce onboarding process time length.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Stocked inventory and ordered office and kitchen supplies.
- Assisted with set up for social events and food deliveries.
- Broke down boxes for garbage and recycling.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
- Performed accounting or financial analysis.
- Encouraged and improved cross-department internal communication.
- Participated in credit and collections activities.
- Monitored office services mailbox for business support needs and requests.
- Reserved and managed meeting room availability.
- Provided HR administrative assistance to management team.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Unit Secretary
Ochsner Hospital
New Orleans, LA
01.2010 - 12.2012
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Organized laboratory specimens for pick-up by courier service.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Drafted and distributed memos and emails for entire unit.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with [Job title] to facilitate efficient operation of [Type] unit.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Updated group medical records and technical library to promote smooth office operations.
- Facilitated timely execution of lab tests and medication refills.
- Compiled reports on daily activities for review by supervisor.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Distributed incoming mail throughout the hospital in a timely manner.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
- Interviewed patients to complete case histories and intake forms.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Social Services Designee
St. Joseph Nursing Home
Metairie, LA
02.2010 - 11.2012
- Developed individualized action plans for each client based on their unique needs and goals.
- Maintained accurate records of client progress and interventions used.
- Monitored compliance with court orders or probation requirements.
- Collaborated with other agencies to coordinate resources and services for clients.
- Engaged with local businesses to create employment opportunities for program participants.
- Assisted clients in applying for benefits such as housing assistance or SNAP programs.
- Assessed client needs to determine eligibility for social services programs.
- Participated in interdisciplinary team meetings to discuss best practices in social work.
Sales Associate
Bohn Brothers Toyota
Harvey, LA
01.2009 - 12.2010
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Conducted inventories on a regular basis to track stock levels.
- Analyzed customer feedback data to recommend improvements in service quality.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Tracked sales performance metrics to identify trends in the market place.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Scheduled shifts for fellow associates during peak traffic times.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Stock Room Associate /Sales Associate
Home Depot
Harvey, LA
01.2005 - 12.2010
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Replenished inventory with focus on addressing customer needs.
- Assisted customers with locating requested items within the store or stockroom area.
- Communicated with customers to answer questions.
- Palletized products for shipping or transfer to sales floor.
- Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Verified product numbers with scanners and manual tracking.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Performed daily inventory cycle counts and assisted with full audits.
- Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Read and adhered to supervisor instructions and printed pull sheets.
- Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Provided assistance in loading customer purchases into their vehicles when requested.
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
- Processed returns, exchanges, and transfers in accordance with company policy.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Operated equipment such as forklifts safely to move large quantities of product from one location to another.
- Implemented strategies for efficient storage solutions based on space availability within the warehouse and stockroom environment.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Kept stockroom clean and neat for maximum productivity.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Utilized equipment to organize and maintain receiving area.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Participated in store recovery to keep merchandise displays neat and organized.
- Tracked claims by processing damaged goods.
- Maintained and processed shipments by developing and posting delivery schedules.
- Compiled receiving reports to verify merchandise counts and route merchandise to proper locations.
- Utilized technology to capture reporting and documentation.
- Removed liquidation merchandise by maintaining and cleaning clearance areas.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Helped customers load bulky and heavy items into vehicles after purchase.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stamped price tags on merchandise, referring to official price lists.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Operated forklift and pallet jack to transport heavy loads.
- Placed products on conveyors for final wrapping and shipment.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Issued supplies, materials and products to team members based on information from requisitions.
- Read orders to verify attributes and quantities of merchandise.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Compared merchandise invoices to items actually received.
- Tracked outgoing orders to provide shipping status to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Conducted inventories on a regular basis to track stock levels.
- Analyzed customer feedback data to recommend improvements in service quality.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Tracked sales performance metrics to identify trends in the market place.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Scheduled shifts for fellow associates during peak traffic times.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Social Services Designee
St. Elizabeth Nursing Home
Harvey, LA
01.2006 - 03.2010
- Developed individualized action plans for each client based on their unique needs and goals.
- Maintained accurate records of client progress and interventions used.
- Monitored compliance with court orders or probation requirements.
- Collaborated with other agencies to coordinate resources and services for clients.
- Engaged with local businesses to create employment opportunities for program participants.
- Assisted clients in applying for benefits such as housing assistance or SNAP programs.
- Assessed client needs to determine eligibility for social services programs.
- Participated in interdisciplinary team meetings to discuss best practices in social work.
- Researched grant opportunities to secure additional funding for program initiatives.
- Educated community members about available social service resources through workshops and presentations.
- Conducted home visits to evaluate the physical, mental, and emotional health of clients.
- Facilitated group sessions on topics such as parenting skills, job search techniques, and financial literacy.
- Organized recreational activities that promote positive physical and mental health outcomes.
- Provided emotional support to individuals experiencing stress due to life changes or trauma.
- Counseled clients on behavioral issues related to substance abuse or mental health disorders.
- Performed administrative tasks such as scheduling appointments, preparing reports, and updating databases.
- Developed and implemented strategies for family-centered case management services.
- Served as a liaison between families, schools, courts, healthcare providers, employers.
- Coordinated with medical professionals regarding treatment plans for clients.
- Provided crisis intervention and support to individuals in need of assistance.
- Advocated on behalf of clients with government agencies or private organizations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed assessments to determine individual limitations and strengths.
- Collaborated with social workers to support patients.
- Prepared patients for self-management and decision-making responsibilities.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained accurate records and documented client data in company databases.
- Helped individuals address disabilities and put together career plans.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to utilize community resources for resident's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Unit Secretary
Meadowcrest Hospital
Gretna, LA
01.2006 - 12.2008
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Organized laboratory specimens for pick-up by courier service.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Drafted and distributed memos and emails for entire unit.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with [Job title] to facilitate efficient operation of [Type] unit.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Updated group medical records and technical library to promote smooth office operations.
- Facilitated timely execution of lab tests and medication refills.
- Compiled reports on daily activities for review by supervisor.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Distributed incoming mail throughout the hospital in a timely manner.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
- Interviewed patients to complete case histories and intake forms.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Social Services Designee /Unit Secretary
Prayer Tower Nursing Home
New Orleans, LA
07.1990 - 12.2005
- Assessed client needs to determine eligibility for social services programs.
- Developed and implemented strategies for family-centered case management services.
- Maintained accurate records of client progress and interventions used.
- Facilitated group sessions on topics such as parenting skills, job search techniques, and financial literacy.
- Provided crisis intervention and support to individuals in need of assistance.
- Participated in interdisciplinary team meetings to discuss best practices in social work.
- Developed individualized action plans for each client based on their unique needs and goals.
- Organized recreational activities that promote positive physical and mental health outcomes.
- Advocated on behalf of clients with government agencies or private organizations.
- Engaged with local businesses to create employment opportunities for program participants.
- Researched grant opportunities to secure additional funding for program initiatives.
- Served as a liaison between families, schools, courts, healthcare providers, employers.
- Monitored compliance with court orders or probation requirements.
- Educated community members about available social service resources through workshops and presentations.
- Counseled clients on behavioral issues related to substance abuse or mental health disorders.
- Collaborated with other agencies to coordinate resources and services for clients.
- Assisted clients in applying for benefits such as housing assistance or SNAP programs.
- Coordinated with medical professionals regarding treatment plans for clients.
- Conducted home visits to evaluate the physical, mental, and emotional health of clients.
- Performed administrative tasks such as scheduling appointments, preparing reports, and updating databases.
- Provided emotional support to individuals experiencing stress due to life changes or trauma.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed assessments to determine individual limitations and strengths.
- Collaborated with social workers to support patients.
- Prepared patients for self-management and decision-making responsibilities.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained accurate records and documented client data in company databases.
- Helped individuals address disabilities and put together career plans.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to utilize community resources for resident's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts and reports.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Organized laboratory specimens for pick-up by courier service.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Drafted and distributed memos and emails for entire unit.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with [Job title] to facilitate efficient operation of [Type] unit.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Updated group medical records and technical library to promote smooth office operations.
- Facilitated timely execution of lab tests and medication refills.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Compiled reports on daily activities for review by supervisor.
- Distributed incoming mail throughout the hospital in a timely manner.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
- Interviewed patients to complete case histories and intake forms.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Bachelor of Science - Humanities
University of Phoenix
Tempe, AZ06-1994
Skills
- Case Files Maintenance
- Risk Assessments
- Mental Health Evaluations
- Individual and Group Counseling
- Care Coordination
- Outreach Programming Specialist
- Therapeutic Expertise
- Dual Diagnosis Expertise
- EMR Software
- Clinical Documentation Mastery
- Suicide Precautions Expertise
- Clinical Documentation
- Family Therapy Aptitude
- PTSD Group Specialist
- Community Resources Specialist
- Biopsychosocial Assessments
- Addictions Specialist
- Case Documentation
- Clinical Interventions
- Care Plan Development
- Family Counseling
- Cultural Sensitivity
- Therapeutic Interventions
- Client Goal Planning
- Flexible Schedule
- Intake Screening
- Family Therapy Background
- Emergency Response
- Extensive DSM-IV Knowledge
- Practiced in Family Assessments
- Patient Advocacy
- Tracking Client Progress
- Aftercare Follow up
- Individual Counseling
- Medicaid Familiarity
- Building Rapport
- Team Leadership
- Crisis Intervention
- Disaster Recovery
- Readjustment Counseling
- Referral Coordination
- Confidential Records
- Discharge Planning
- Specialized Training in Grief Counseling
- Patient Evaluation
- Treatment Planning
- [Type] Counseling
- Exceptional Problem Solver
- Psychological Assessment
- [Language] Fluency
- Criminal Law Knowledge
- Community Resources
- Substance Abuse Treatment
- Safety and Risk Assessments
- Treatment Planning and Implementation
- Suicide Prevention
- Solution-Focused Counseling
- Bilingual in [Language]
- Suicide Risk Assessments
- Case Management
- Substance Abuse Counseling
- Grief Counseling
- Records Management
- Board Eligible in Child and Adolescent Psychiatry
- Individual and Group Therapy
- Motivational Interviewing
- Patient Referrals
- Interdisciplinary Team Collaboration
- Parenting Skills Educator
- Superior Communication Skills
- Behavior Modification
- Group Facilitation
- Behavioral Health Assessment
- Developing Relationships
Timeline
Mental Health Counselor
New Visions Behavioral Healthcare LLC
03.2013 - 01.2024
Social Services Designee
St. Joseph Nursing Home
02.2010 - 11.2012
Licensed Nursing Home Administrator Assistant
Maison Orleans #2
01.2010 - 01.2013
Unit Secretary
Ochsner Hospital
01.2010 - 12.2012
Sales Associate
Bohn Brothers Toyota
01.2009 - 12.2010
Program Manager
New Visions of Life Care Services LLC
09.2006 - 01.2024
Social Services Designee
St. Elizabeth Nursing Home
01.2006 - 03.2010
Unit Secretary
Meadowcrest Hospital
01.2006 - 12.2008
Stock Room Associate /Sales Associate
Home Depot
01.2005 - 12.2010
Social Services Designee /Unit Secretary
Prayer Tower Nursing Home
07.1990 - 12.2005
Bachelor of Science - Humanities
University of Phoenix
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