Sonja Borysenko
NAPLES,FL
Summary
.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
ISP Relations
Nest of Florida
02.2016 - 05.2025
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Service Specialist
Express Scripts
06.2011 - 07.2015
- Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns.
- Improved customer satisfaction by efficiently addressing and resolving account issues.
- Assisted customers with account setup, guiding them through the process and ensuring all necessary information was accurately gathered.
- Strengthened relationships with key accounts through consistent follow-ups and updates on ongoing issues or initiatives.
- Provided expert guidance on product usage, troubleshooting steps, billing inquiries, and other related topics for a seamless customer experience.
- Acted as a liaison between customers and other departments, ensuring timely communication and resolution of complex issues.
Realtor
Keller Willaims
03.2006 - 01.2010
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
Real Estate License - Real Estate
Northern Nevada Real Estate
Reno, NV09-2006
High School Diploma -
South Plantation High School
Plantation, FL06-1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Computer skills
- Active listening
- Verbal communication
- Excellent communication
- Organizational skills
Timeline
ISP Relations
Nest of Florida
02.2016 - 05.2025
Customer Service Specialist
Express Scripts
06.2011 - 07.2015
Realtor
Keller Willaims
03.2006 - 01.2010
Real Estate License - Real Estate
Northern Nevada Real Estate
High School Diploma -
South Plantation High School
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