Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Sonja Calvillo

Austin,TX

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 16 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Earth Guardian Staffing And Site Solutions
06.2016 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and developed team members to build human capital.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

Traffic Control Supervisor/Interim Site Director

AnyPlace MD
07.2020 - 07.2021
  • Created traffic control plans for difficult areas to maintain public and coworker safety.
  • Accountability for budgeting
  • Hiring and training workers
  • Ensuring safety compliance
  • Interfacing with other professionals
  • Overseeing daily operations
  • Scheduling work activities among employees
  • Ensuring HIPAA compliance
  • Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
  • Operated and safely navigated company vehicles to transport materials and equipment to job site.
  • Created traffic control plans for difficult areas to support public and crew member safety.
  • Identified most efficient methods to improve traffic flow by analyzing traffic data.
  • Developed plans or long-range strategies for providing adequate parking space.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Home Health Aide

Elder Home Care
10.2018 - 06.2020
  • Mopped floors, vacuumed, washed dishes and performed an array of other household chores to assist clients.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with each client to facilitate best care possible.
  • Administered all necessary medications as directed by care plan.
  • Ensured clients' well-being, safety and comfort in adherence with physicians' orders.
  • Transported client to doctor's appointments and to complete other related errands.
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Facilitated games and other activities to engage clients.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Delivered a high level of assistance in general household duties, which included cooking, meal prep and food shopping.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Food Preparation -Seasonal

Edible Arrangements
02.2010 - 06.2018
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
  • Gave every customer immediate and undivided attention.
  • Added special garnishes and other finishing touches to dishes prior to serving.
  • Resolved problems promptly and escalated larger concerns to management.
  • Swept floors and maintained sweep logs.
  • Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Maintained safe food handling standards at all times.
  • Prepared special orders including cakes, holiday dishes and party platters.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations.
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Adhered to quality expectations and standards.
  • Broke down heavy pallet loads of cases, boxes and bags.
  • Complied with health and sanitation practices and procedures.
  • Offered product samples, answered questions and suggested products.

Event Manager

3 Way Events
03.2010 - 03.2018
AnyPlace
  • Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Planned menus to align with event theme or budget, coordinated catering services, and selected appropriate entertainment.
  • Prepared, monitored, and maintained event budgets.
  • Coordinated all details and activities for Circuit of the America's (traffic management), Rodeo Austin ( traffic management and event staff supervision). Tough Mudder ( traffic management and event staff supervision), Iron Man Austin (traffic management and event staff supervision) ROT Rally (traffic management)and various other events.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Hired and trained staff for cross-functional assignments and ensured employee knowledge of specific procedures related to each event type.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
  • Ensured adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.

Event Staff

Roadway Productions
03.2010 - 07.2017
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Broke down groupings, picked up trash and cleaned facilities after events.
  • Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
  • Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
  • Built and maintained effective relationships with peers and upper management.
  • Trained new employees on company customer service policies and service level standards.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Welcomed guests and directed each person to desired party, room or activity.
  • Talked to coworkers using electronic devices such as computers and radios.
  • Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Education

No Degree - Occupational Therapy Assisting

Austin Community College
Austin, TX

Medical Assistant Certification - Medical Assisting

Virginia College
Austin, TX
2013

High School Diploma -

John H. Reagan High School
Austin, TX
06.1984

Skills

  • Team leadership and supervision
  • Guest relations
  • Events requirements gathering
  • Managing events start to finish
  • Catering coordination
  • Transportation and logistics coordination
  • Supplier relations

Budget Management

  • Records management
  • Vendor management
  • Food service knowledge
  • Operations oversight
  • Time management
  • Team Oversight
  • Business Planning
  • Financial Planning
  • Coaching and Mentoring
  • Staff Training
  • Staff Management
  • Budget Development
  • Contract Negotiation Expertise
  • Client Service
  • Verbal and Written Communication
  • Hiring and Staffing
  • Customer Relations
  • Raising Capital
  • Business Administration

Timeline

Traffic Control Supervisor/Interim Site Director

AnyPlace MD
07.2020 - 07.2021

Home Health Aide

Elder Home Care
10.2018 - 06.2020

Owner/Operator

Earth Guardian Staffing And Site Solutions
06.2016 - Current

Event Manager

3 Way Events
03.2010 - 03.2018

Event Staff

Roadway Productions
03.2010 - 07.2017

Food Preparation -Seasonal

Edible Arrangements
02.2010 - 06.2018

No Degree - Occupational Therapy Assisting

Austin Community College

Medical Assistant Certification - Medical Assisting

Virginia College

High School Diploma -

John H. Reagan High School

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