Sonja Campbell
Westville,OK
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Structured Accounting Manager skilled in leadership and team development, illustrated over [Number] years of accounting and management experience. Meticulous and detail-oriented approach to task completion. Focused on correcting discrepancies to increase accuracy and data integrity.
Overview
23
23
years of professional experience
Work History
Property Manager Office Administrator
Mullin Properties, LLC.
12.2021 - Current
- Administered operations to handle needs of more than 10 tenants across 10 property units.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, reconciliation of multiple accounts, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Negotiated and executed contracts on behalf of President of Company.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed weekly payroll for 6 employees.
Information Manager/Executive Assistant
Mullin Plumbing, Inc.
01.2017 - 12.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Handled incoming and outgoing mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Managed IBM/Apple Systems for over 125 Ipads.
- Lead personnel on implementation of new software for everyday office duties (in and out of fields).
Dispatch Manager
Mullin Companies
05.2014 - 01.2016
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Accounts Manager
Mullin Companies
06.2010 - 05.2014
- Maintained both A/R & A/P records for all companies.
- Collection of Past Dues, maintaining legal aspects.
- Worked with several Home Warranty companies, Facility Maintenance Companies to comply with their strict paperwork for payment.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Dispatch Manager
Mullin Companies
07.2007 - 01.2010
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Manager
Mullin Plumbing West Division
09.2004 - 07.2007
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained A/R & A/P accounts.
- Reconciliation of all bank accounts
- Monthly Expenditures and Commission reports
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dispatcher
Mullin Plumbing, Inc.
10.2000 - 09.2004
- Communicated with technicians and personnel to coordinate timely arrivals
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained professional relationship with parts supply locations, customers and technicians to increase trust, reliability and rapport.
Education
High School Diploma -
Rogers High School
Rogers, AR06.1987
Skills
- Issue Resolution
- Managing Office Supply Inventory
- Customer Relationship Management
- Joint Ventures
- Business Correspondence
- Year-End Reconciliation
- Office Management
- Commercial Property
- Inspecting Properties
- Proper Phone Etiquette
- Excel Spreadsheets
- Meeting Agendas and Minutes
- Project Planning
- Employee Training
- Conflict Management
- Social Media Knowledge
- Mail Handling
- Project Management
- Executive Support
- Problem Resolution
- Information Confidentiality
- Office Administration
- Strong Problem Solver
- Self Starter
- Microsoft Office
- QuickBooks
- Call Screening
- Performance Review Management
- Business Writing
- Reports and Financial Statements
- Confidentiality and Discretion
- Answer Multi-Line Phone Systems
- Maintain Filing Systems
- Accounts Payable and Accounts Receivable
- New Account Creation
- Revenue Retention
- Business Negotiation
- Account Verification
- Payment Collecting
- Prospecting and Cold Calling
- Account Management
- Time Management
- Strong Lead Development Skills
- Daily Reports
- Employee Performance Reviews
- Dispatch Operations
- Operational Procedures
- Effective Scheduling
- Fleet Dispatching
- Customer Inquiries
- Customer Experience
- Customer Communication
- Call Center Software
- Customer Satisfaction
- Dispatch Procedures
Timeline
Property Manager Office Administrator
Mullin Properties, LLC.
12.2021 - Current
Information Manager/Executive Assistant
Mullin Plumbing, Inc.
01.2017 - 12.2021
Dispatch Manager
Mullin Companies
05.2014 - 01.2016
Accounts Manager
Mullin Companies
06.2010 - 05.2014
Dispatch Manager
Mullin Companies
07.2007 - 01.2010
Office Manager
Mullin Plumbing West Division
09.2004 - 07.2007
Dispatcher
Mullin Plumbing, Inc.
10.2000 - 09.2004
High School Diploma -
Rogers High School
Similar Profiles
CEDRIC N. FIERCECEDRIC N. FIERCE
Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.
Maryk WielerMaryk Wieler
Plumbing Apprentice (Level 2) at Mullin Plumbing & Geothermal LTD.Plumbing Apprentice (Level 2) at Mullin Plumbing & Geothermal LTD.
Laura L. ShovlowskyLaura L. Shovlowsky
Business Development and Marketing Manager at Sheppard Mullin Richter & Hampton LLPBusiness Development and Marketing Manager at Sheppard Mullin Richter & Hampton LLP
Kevin DavisKevin Davis
Mazak Laser Operator at Alternative Design ManufacturingMazak Laser Operator at Alternative Design Manufacturing
Adrianna JarrettAdrianna Jarrett
Front End Services and Checkout Host at Walmart Neighborhood MarketFront End Services and Checkout Host at Walmart Neighborhood Market