Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonja Campos

Summary

Driven professional with extensive experience in customer service management and professional communication, notably at 7- eleven . Excelled in merchandise display and retail merchandising, enhancing brand awareness and maximizing sales through strategic product arrangement. Demonstrated ability to manage high-stress situations, ensuring timely assistance and maintaining accurate records, showcasing exceptional organizational and interpersonal skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Remote Support Specialist

SafeInHome
09.2022 - Current
  • Answering and providing emergency and non emergency calls via remote support for a diverse caller population.
  • Support check-ins include emotional support, medication observations ,remote support via monitoring cameras, motion sensors and alerts, phone and video calls
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all calls.

Package Handler

Federal Express
09.2021 - Current
  • Followed safety regulations to maintain safe work environment.
  • Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Operated tape machines, scales and label printers to package items correctly.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.

Housekeeper

Crestwood Behavioral Health
12.2020 - 04.2021
  • Cleaned and stocked rooms ,offices, common areas by disinfecting, replacing towels and linens , sweeping, mopping, vacuuming floors, making beds, and restocking bathrooms..
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.

Change Over Specialist

7-eleven Corporate
10.2003 - 11.2014
  • Opened new stores to the public for Franchisees. Coordinating all account set up, licensing/city permits, Construction handoffs
  • Ordered and Coordinated merchandise. maintaining accurate stock levels for timely replenishment.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items. Submitted and reconciled invoices, audit counts of all inventory
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors.

Education

No Degree - Automotive Technology

Los Medanos College
Pittsburg, CA

GED -

Pittsburg Adult Education Center
Pittsburg, CA
04.2008

Skills

  • Customer Service Management and Professional Communication
  • Merchandise Display and Retail Merchandising
  • Order documentation
  • Product Signage and Labeling
  • Brand Awareness
  • Planogram Execution
  • Stock Rotation

Certification

  • First Aid certificate
  • CPR certificate
  • Food Handlers certificate
  • Guard Card

Timeline

Remote Support Specialist

SafeInHome
09.2022 - Current

Package Handler

Federal Express
09.2021 - Current

Housekeeper

Crestwood Behavioral Health
12.2020 - 04.2021

Change Over Specialist

7-eleven Corporate
10.2003 - 11.2014

No Degree - Automotive Technology

Los Medanos College

GED -

Pittsburg Adult Education Center

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Sonja Campos