Sonja Demps
Thrall
Summary
Dynamic operations leader with a proven track record at the Michael & Susan Dell Foundation, excelling in performance improvement and team development. Expert in data interpretation and analytical reasoning, successfully implemented cost-saving initiatives and enhanced customer satisfaction ratings through effective conflict management and cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Head of Dell Scholars Program
Michael & Susan Dell Foundation
05.2004 - Current
Manager of Operations
Michael & Susan Dell Foundation
03.2020 - 04.2024
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Officer, Operations & Engagement
Michael & Susan Dell Foundation
01.2013 - 03.2020
Legal Contract Specialist
Michael & Susan Dell Foundation
12.2008 - 01.2013
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
Education
Master of Arts - Higher Education
Grand Canyon University
Bachelor of Arts - Psychology
Grand Canyon University
Certificate of Leadership And Management -
Harvard Business School Online
Skills
- Data interpretation
- Qualitative analysis
- Quantitative analysis
- Analytical reasoning
- Complex Problem-solving
- Team development
- Energetic and enthusiastic
- Performance improvement
- Conflict management
- Team collaboration
Timeline
Manager of Operations
Michael & Susan Dell Foundation
03.2020 - 04.2024
Officer, Operations & Engagement
Michael & Susan Dell Foundation
01.2013 - 03.2020
Legal Contract Specialist
Michael & Susan Dell Foundation
12.2008 - 01.2013
Head of Dell Scholars Program
Michael & Susan Dell Foundation
05.2004 - Current
Master of Arts - Higher Education
Grand Canyon University
Bachelor of Arts - Psychology
Grand Canyon University
Certificate of Leadership And Management -
Harvard Business School Online
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