Sonja Dillard
Montgomery ,AL
Summary
Social and Human Service Assistant with expertise in supporting clinical teams to implement effective care plans. Strong skills in time management, team collaboration, and program development. Experienced Social Worker focused on situational assessments, conflict resolution, and communication. Committed to enhancing clients' mental, emotional, and behavioral health through collaborative efforts with healthcare professionals.
Overview
12
12
years of professional experience
Work History
Social Caseworker
Department of Human Services
Montgomery, AL
02.2024 - Current
- Delivered direct casework services including crisis intervention, counseling, advocacy, and referral support.
Customer Service Team Leader
Blue novis
Montgomery, AL
09.2018 - Current
- Assisted approximately 100 customers each day with [loans and Service] questions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered [Numerous r]+ inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Daycare Teacher
Kidzone Learning Center
Montgomery, AL
08.2016 - 09.2018
- Taught children foundational skills such as colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Established indoor and outdoor safe play environments for toddler-age children.
- Incorporated music and art activities to encourage creativity and expression.
- Planned and implemented educational programs for [ten children.
Youth Care Worker
Safety net residential treatment home
Montgomery, AL
01.2014 - 07.2016
- Observed young people in counseling sessions to better understand approaches toward healing.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs./
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Evaluated patient behavior and reported changes to clinical team.
- Observed safety protocols to minimize accidents and spread of disease.
Education and Training Technician
Child Development Center
Montgomery, AL
02.2013 - 01.2014
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Complete forms in accordance with company procedures
- Observe and motion children's play activities
- Support children's emotional and social development
- Create developmental appropriate lesson plans
Education
Bachelor of Science - Social Science
Troy State
Montgomery, AL12.2010
Associate of Science - General Education
Troy State
Montgomery, AL05.2009
Skills
- Conflict mediation
- Active listening
- High-energy attitude
Timeline
Social Caseworker
Department of Human Services
02.2024 - Current
Customer Service Team Leader
Blue novis
09.2018 - Current
Daycare Teacher
Kidzone Learning Center
08.2016 - 09.2018
Youth Care Worker
Safety net residential treatment home
01.2014 - 07.2016
Education and Training Technician
Child Development Center
02.2013 - 01.2014
Bachelor of Science - Social Science
Troy State
Associate of Science - General Education
Troy State
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