Sonja Flowers
North Bend,OR
Summary
Dynamic individual with hands-on experience in Customer Service,Marketing and Event Coordinating and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Corporate Fundraising, Marketing and Events Officer
Waterfall Community Health Center
03.2015 - 08.2016
- Developed and implemented fundraising strategies to enhance community engagement and support initiatives.
- Coordinated marketing campaigns across multiple platforms to increase awareness of health services offered.
- Managed logistics for events, ensuring seamless execution and positive participant experiences.
- Cultivated relationships with local businesses to secure sponsorships and partnerships for fundraising efforts.
- Analyzed donor data to identify trends and optimize outreach strategies for increased contributions.
- Boosted event attendance rates by designing creative promotional materials that generated interest among diverse audiences.
- Built strong relationships with stakeholders through regular correspondence, empathetic listening, providing updates on organizational activities.
- Evaluated success of fundraising campaigns using performance metrics analysis; identified areas requiring improvement.
- Implemented innovative fundraising tactics that appealed to a diverse range of donors, increasing overall support for the organization''s mission.
- Expanded reach into untapped markets through networking and attending industry events, securing new partnerships and sponsorships.
- Enhanced donor retention through personalized communication strategies and targeted marketing efforts.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Planned and implemented fundraising events.
- Attended events to develop professional network of potential donors.
- Developed and implemented marketing campaigns targeting donors.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Managed budgets for events and campaigns, keeping financial goals on track.
Account Executive
KCBY TV
03.2004 - 12.2013
- Developed and maintained strong client relationships to drive revenue growth.
- Collaborated with marketing team to create effective advertising campaigns for clients.
- Conducted market research to identify emerging trends and client needs.
- Provided strategic insights during client meetings to enhance service offerings.
- Analyzed campaign performance metrics, offering recommendations for optimization.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Save Agent
ACS Call Center
12.2000 - 01.2004
- Managed inbound customer calls, providing accurate information and resolving inquiries efficiently.
- Developed and maintained comprehensive knowledge of products and services to enhance customer support quality.
- Trained new agents on call handling processes, ensuring adherence to company standards and protocols.
- Analyzed customer feedback to identify trends, implementing improvements in service delivery strategies.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Manager
Wal-Mart Store
08.1992 - 05.2000
- Led store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and mentored staff, enhancing team performance and customer service standards.
- Implemented process improvements, increasing operational efficiency across departments.
- Oversaw daily scheduling, aligning workforce capacity with customer demand trends.
- Analyzed sales data to drive promotional strategies and improve product placement.
- Coordinated with vendors to ensure timely deliveries and maintain optimal inventory flow.
- Developed training programs for new employees, fostering a culture of continuous improvement.
Education
High School Diploma -
Crowley High School
Crowley, LANo Degree - Business Administration And Management
Brazosport College
Lake Jackson, TXSkills
- Event management
- Media relations
- Strategic planning
- Digital marketing
- Social media marketing
- Creative direction
- Project management
- Marketing campaigns
- Advertising management
- Budgeting and allocation
- Media buying
- Program marketing
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Strategic thinking
- Active listening
- Effective communication
- Team collaboration
- Relationship building
- Public relations
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Written communication
- Community networking
- Event planning and execution
- Public speaking
- CRM software
- Cold calling
Timeline
Corporate Fundraising, Marketing and Events Officer
Waterfall Community Health Center
03.2015 - 08.2016
Account Executive
KCBY TV
03.2004 - 12.2013
Save Agent
ACS Call Center
12.2000 - 01.2004
Manager
Wal-Mart Store
08.1992 - 05.2000
High School Diploma -
Crowley High School
No Degree - Business Administration And Management
Brazosport College