Sonja Freeman
Monroe,GA
Summary
Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly skilled in all Microsoft programs and Google Workspaces. Maintaining a professional typing speed of 60 to 70 WPM. Also, skilled in data entry, problem solving, multitasking, time management, and communication skills.
Overview
15
15
years of professional experience
Work History
Appointment Scheduler
Exceptional Community Services
Monroe, GA
03.2023 - 11.2025
- Coordinated with service providers to ensure timely and efficient scheduling processes.
- Managed appointment schedules for diverse client needs in a community service environment.
- Maintained accurate records of appointments and client interactions for reference.
- Communicated effectively with clients to confirm appointments and answer inquiries.
- Utilized scheduling software to optimize appointment management and resource allocation.
- Collaborated with team members to streamline scheduling workflows and improve efficiency.
Appointment Scheduler
Athens Orthodontics
Athens, Ga
08.2022 - 11.2023
- Managed appointment schedules for diverse client needs in a community service environment.
- Coordinated with service providers to ensure timely and efficient scheduling processes.
- Maintained accurate records of appointments and client interactions for reference.
- Assisted clients in understanding services offered by the community organization.
- Resolved scheduling conflicts promptly to maintain operational continuity in services provided.
Receiver
Walmart DC
Monroe, Ga
11.2022 - 05.2023
- Received and inspected incoming shipments for accuracy and quality.
- Organized products in designated storage areas for easy access.
- Operated warehouse equipment to move and stack merchandise safely.
- Maintained cleanliness and safety of work areas in the distribution center.
- Collaborated with team members to streamline receiving processes efficiently.
- Recorded inventory data accurately using hand-held scanning devices.
- Reported damaged or missing items to management promptly for resolution.
Distribution Operator
Publix Distribution Center
Dacula, Georgia
02.2015 - 09.2022
- Monitored inventory levels and reported discrepancies to ensure accurate stock counts.
- Assisted in training new staff on operational procedures and safety guidelines.
- Maintained cleanliness and organization of the warehouse environment daily.
- Utilized warehouse management software for tracking inventory movements accurately.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Collaborated closely with colleagues within the distribution team to ensure timely deliveries.
Photo Specialist
Sam's Club
Athens, GA
06.2011 - 11.2013
- Managed digital photo processing and editing using industry-standard software.
- Provided expert advice on photo printing techniques and materials to customers.
- Coordinated workflow between photo lab technicians and customer service staff.
- Ensured quality control of all printed photos through meticulous review processes.
- Trained new employees on photo lab equipment and customer interaction standards.
Cashier
Walmart
Athens, GA
06.2010 - 06.2011
- Operated cash register efficiently during high-traffic periods.
- Assisted customers with product inquiries and store navigation.
- Processed various payment methods, ensuring smooth transactions.
- Maintained organized checkout area for optimal customer experience.
- Collaborated with team members to restock shelves and displays.
- Followed safety protocols to ensure a secure shopping environment.
- Handled customer returns and exchanges professionally and courteously.
Education
High School Diploma -
Monroe Area High School
Monroe, Ga05-2006
Skills
- Appointment management
- Scheduling software
- Record keeping
- Conflict resolution
- Time management
- Customer relationship management
- Workflow optimization
- Service coordination
- Record management
- Client communication
- Appointment scheduling
Timeline
Appointment Scheduler
Exceptional Community Services
03.2023 - 11.2025
Receiver
Walmart DC
11.2022 - 05.2023
Appointment Scheduler
Athens Orthodontics
08.2022 - 11.2023
Distribution Operator
Publix Distribution Center
02.2015 - 09.2022
Photo Specialist
Sam's Club
06.2011 - 11.2013
Cashier
Walmart
06.2010 - 06.2011
High School Diploma -
Monroe Area High School