Sonja Friedlander
Las Cruces,NM
Summary
Dedicated administrative professional with extensive experience in proactive calendar management, team leadership, and operational efficiency. Known for exceptional organizational skills, cross-functional collaboration, and the ability to thrive in high-pressure, dynamic environments. Proven track record in mentoring administrative teams, managing complex logistics, and delivering results with precision and discretion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Agent Representative
Convergys
07.2018 - 12.2018
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
- Conducted thorough research to remain updated on industry trends, ensuring top-notch service for clients.
- Assisted in the creation of marketing materials geared towards attracting new customers in targeted demographics.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Excelled at building rapport with both prospective clients and long-standing customers while representing the company at networking events and trade shows.
Office Manager
Bills Painting and Repairs
05.2015 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Risk Management Officer
Fairacres, NM
07.2014 - 03.2015
- Proactively managed scheduling and coordination of complex internal and external meetings across multiple time zones.
- Led initiatives to streamline operational workflows, improving team efficiency and alignment with organizational goals.
- Oversaw logistical execution of company vehicles, including managing vehicle pre-inspection, final training documentation, and post-inspection of assignments.
- Maintained detailed and confidential records, ensuring accuracy and quality in documentation and correspondence in compliance with DOT regulations for all contracts, insurance, and personal vehicle documentation.
Administrative Internship
Sacred Heart Medical Center
06.2011 - 08.2011
- Assisted management in overseeing departmental schedules and internal communications.
- Facilitated inventory workflows with cycle counting and managing inventory control systems.
- Collaborated with cross-functional teams to ensure seamless logistics for hospital operations, stockroom requests, and shrinkage management.
- Provided detailed reporting on warehouse operations and inventory management.
Office Administrative III
Spokane Falls Community College
01.2010 - 10.2009
- Managed multiple executive calendars, ensuring seamless scheduling and prioritization of tasks.
- Coordinated logistics for departmental meetings and student orientations, involving detailed event planning, computer testing, and reporting.
- Provided mentorship and training to junior administrative staff, fostering a collaborative and efficient team environment.
- Maintained high levels of accuracy in student records and administrative reporting.
Transportation Assistant GS-7
Joint Base Lewis-McChord
01.2009 - 08.2009
- Coordinated complex household goods travel arrangements for military and civil service personnel, ensuring seamless itineraries and adherence to regulations.
- Delivered comprehensive administrative support, including data entry, reporting, and correspondence.
- Built strong relationships with cross-functional teams to improve workflows and achieve organizational objectives.
Assistant Store Manager
Lane Bryant
08.2005 - 09.2006
- Led and mentored store staff, providing guidance on customer engagement and operational efficiency.
- Strategically planned and executed store floor resets and promotional events, driving sales and enhancing customer experience.
- Maintained meticulous records of financial transactions and operational reports.
- Fostered a collaborative team environment, supporting professional growth and development.
Education
A.A.S. - Business Administration/General/Transportation Logistics
Spokane Falls Community College
Spokane, WA12.2012
Military Knowledge/Leadership Certificate - undefined
Community College of the Air Force
Maxwell Air Force Base, ALTelecommunications Operator Course Certificate -
Sheppard Air Force Base
Sheppard Air Force Base, TXBachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO04-2026
Skills
- Expert in Google Workspace (Gmail, Google Calendar, Google Docs, Google Groups)
- Executive-level calendar management and correspondence
- Cross-functional relationship building
- Advanced writing and editing skills
- Strategic workflow optimization
- Regional and international travel coordination
- Event planning and execution for large-scale gatherings
Certification
TS/SEC Security Clearance (inactive), with experience in SCI/SBI/YW clearances
Additional Skills and Attributes
- Highly responsive and flexible across multiple time zones
- Calm and focused under pressure, delivering results in fast-paced environments
- Proactive problem-solver with a solutions-oriented mindset
- Extensive knowledge of administrative strategies within dynamic industries
- Experience in the entertainment industry
Timeline
Agent Representative
Convergys
07.2018 - 12.2018
Office Manager
Bills Painting and Repairs
05.2015 - 07.2018
Risk Management Officer
Fairacres, NM
07.2014 - 03.2015
Administrative Internship
Sacred Heart Medical Center
06.2011 - 08.2011
Office Administrative III
Spokane Falls Community College
01.2010 - 10.2009
Transportation Assistant GS-7
Joint Base Lewis-McChord
01.2009 - 08.2009
Assistant Store Manager
Lane Bryant
08.2005 - 09.2006
Military Knowledge/Leadership Certificate - undefined
Community College of the Air Force
A.A.S. - Business Administration/General/Transportation Logistics
Spokane Falls Community College
Telecommunications Operator Course Certificate -
Sheppard Air Force Base
Bachelor of Science - Business Administration And Management
Colorado Technical University
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