Sonja Gafforini
Henderson,NV
Summary
Proven team collaborator and adaptable professional, excelled at Chick-fil-A by enhancing customer satisfaction and maintaining high service standards. Leveraged strong work ethic and problem-solving skills to overcome high-pressure situations, contributing to positive dining experiences. Skilled in complaint handling and team collaboration, significantly improved operational efficiency and customer rapport without compromising service quality.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Front of House Employee
Chick-fil-A
11.2023 - 08.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as large group arrivals without reservations or technology errors.
Retail Sales Associate
Burlington
12.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Veterans Tribute Career Technical Academy
Las Vegas, NV05.2024
Skills
- Strong Work Ethic
- Positive demeanor
- Team player attitude
- Phone Etiquette
- Team Collaboration
- Complaint Handling
- Building rapport
- Adaptability and Flexibility
- Problem-Solving
Certification
- Certified Emergency Telecommunicator, ETC certification, IAED
- Certified Emergency Medical Dispatcher, EMD certification, IAED
- Certified Emergency Fire Dispatcher, EFD certification, IAED
- Certified Emergency Police Dispatcher, EMD certification, IAED
- CPR AED certified, HSI
Additional Information
It has always been my goal to help those when they need it most. Taking Veterans Tribute's Emergency Telecommunications course helped further my passion to reach this. With my time at VTCTA we took many mock calls, learned how to use CAD, familiarized ourselves with Metro and Henderson abbreviations and call signs, and learned to communicate over radio. I push myself to be the best version of myself and know that there is always room for improvement. When dedicated I put in time and effort into the things I love and my future.
Timeline
Front of House Employee
Chick-fil-A
11.2023 - 08.2024
Retail Sales Associate
Burlington
12.2022 - 05.2023
High School Diploma -
Veterans Tribute Career Technical Academy