Summary
Overview
Work History
Education
Skills
Timeline
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Sonja Garvin

Longwood,FL

Summary

Motivated, dependable leader eager to learn, lead and grow organizations. Collaborator with with a high level of integrity and a relentless work ethic. Organized individual ready to rise to both the long-term and short-term challenges presented to me. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Managing Partner

Cheddar's Scratch Kitchen
04.2014 - Current
  • Provided MIT training for over a dozen MIT's. Inspired growth by promoting multiple team members to management, multiple more to Team Lead role. Hired multiple TM's that have since been promoted to management in other locations
  • Mentor for multiple new-in-role MP's building relationships and cultivating brand standards
  • Led Regional AvsT calls for seven restaurants for over one year. Planned, organized and executed Culinary Manager Meeting at the RSC
  • Review restaurant staffing levels/training hours/terms weekly for up to 15 restaurants in absence of Directors during realignment. Currently for nine restaurants in Region 20 (Nine months ongoing)
  • Review Scheduling and Productivity weekly for nine restaurants in Region 20. Provide feedback to MP's for needed changes to balance Fast and Friendly Service and Full Restaurants with Midpoint goals (Nine months ongoing)
  • Received 90% or higher on five of last six Total Quality Audits
  • Finished FY23 number seven on balanced scorecard and number 10 for PE Growth
  • FY23 number two in Division YTD TM Turnover 80%. Currently 78% YTD, 90 Day Turnover is 20%
  • Was given opportunity to participate in the Women's Foodservice Forum, and for my team at the RSC (DASH and LMS testing, culinary support for Chef Noren, and RSC event catering)
  • Leader in Region 20 ticket times, throughput and labor management
  • Adept at managing staff of up to 200 in high volume setting with sales averaging between four and seven million per year
  • New Restaurant Opening proficiency, as well as development of existing restaurant

General Manager

Applebees Neighborhood Bar and Grill
05.2013 - 04.2014
  • Culinary, Beverage, People, and Hospitality. Sales Generation, Labor, Food, and Liquor Cost control, Income from Operations, P&L Management
  • Labor maintained under budget for 10 months rolling and budget control
  • Exceeded Franchise, Eco-Sure, and local health department cleanliness standards from 67% to 98%
  • Staff training for new equipment/computer systems/menu roll-outs and product changes
  • Local marketing knowledge/Community Engagement
  • Developed and implemented strategies to increase sales and profitability. National and local fundraising
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Ensured Brand Standards were upheld during transition of Franchise owners and new Cultural Standards and behaviors were implemented and coached daily

Managing Partner

Chili's Grill and Bar
07.2006 - 05.2013
  • Proven track record of advancement from Assistant Manager to General Manager to Managing Partner
  • Created quarterly business plans and monthly budgets for sales grossing over $90,000 weekly
  • Managing and planning of budgets in variety of sales environments
  • Decreased AvsT food cost from 2.4% to 1.3%
  • Created Server Tracking system that became standard procedure across entire US brand
  • Created multiple marketing techniques implemented regionally(350+ locations)
  • Weekly sales forecasting accuracy of consistently +/1.5%
  • Operated number one most profitable restaurant in region for 7 months rolling
  • Responsible for succession planning and performance management of management team.

Education

Some College (No Degree) -

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Ability to plan, motivate and influence others
  • Excellent communication and interpersonal skills
  • Able to work well independently and as part of a team
  • NFSR/ServSafe Alcohol/ServSafe/ Prometrics Food Safety Manager certified
  • Adept with multiple restaurant management systems:

DASH, Micros, Aloha, MenuLink, HotSchedules, Ctuit, Concur, Squirrel, Rosnet, Microsoft Office - Excel, Word, Power Point

  • Strategic Planning, Analytical and Critical Thinker
  • Operations Management and Analysis
  • Financial reporting understanding
  • Ethical Leadership
  • People and Culture, Relationship and Team Building
  • Management Team Leadership and People Development
  • Talent Recruitment, Employee Motivation and Performance
  • Approachable leader, Adaptable and Flexible
  • Brand Management

Timeline

Managing Partner

Cheddar's Scratch Kitchen
04.2014 - Current

General Manager

Applebees Neighborhood Bar and Grill
05.2013 - 04.2014

Managing Partner

Chili's Grill and Bar
07.2006 - 05.2013

Some College (No Degree) -

Florida SouthWestern State College

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Sonja Garvin