Sonja Harkness
Warren,OR
Summary
Experienced in excellent interpersonal and communication skills. Builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with Supervisors and management. Organized and dependable, Ability to handle work or projects with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented provides training, sets goals and obtains feedback.
Overview
16
16
years of professional experience
Work History
Support Services Team Lead-Labcorp Diagnostics
Legacy Laboratory Services
01.2024 - Current
- Supervise team of 6 with the day-to-day operations of the department
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Prepare and maintain Quality Assurance records and documents efficiently and accurately
- Perform administrative duties as needed
- Ability to motivate and develop team members
- Strong computer skills with proficiency in Microsoft Office, Teams, Horizon LIMS, Workday, Onbase and Lawson.
- Strong time management and organizational skills
- Ability to effectively communicate both Oral and Written
- Excellent critical thinking and problem resolution skills
- Provide competency assessments for staff
- High attention to detail ensuring completeness and accuracy
- Strong Customer Service skills
- Excellent attendance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Print test forms, prepare and send to third party business for lab business needs.
Lab Assistant Forensic Specimen Collection Services Coordinator
Legacy Laboratory Services-Toxicology
11.2013 - 01.2024
- Forensic Specimen Collection Services Coordinator Supervises and operates Patient Service center, aids staff of 6 within geographical area of responsibility in support of the Drug testing industry
- Lead the patient service Centers both onsite and offsite to help staff who need support in their job function
- Provide one on one interaction with staff by providing resources, support and mentoring when needed
- Coordinate staff to ensure the work was within DOT Federal Regulations and Company policy
- Maintain working knowledge on all regulations to always perform the job per such guidelines
- Constant communication with team regarding updates pertaining to their work
- Excellent Organizational skills shown in multiple remodels of Patient Service Center Worksites and taking on projects as needed keeping all details neat, precise, and organized to completion
- DOT Federal Certified Drug and Alcohol Trainer Train and Certify staff to complete Federal Drug and Alcohol tests according to the DOT agency rules and regulations
- Write Standard Operating Procedures and Training materials
- Write SOP, training materials and knowledge tests for technicians to complete during training and annual competency
- Scheduling/Payroll
- Maintained staff schedules, approvals, denials of Vacations, and filling slots when unexpected absences come up
- Completed bi-weekly payroll for 6 employees in Workday application.
- Specimen processing in a Federally Certified SAMHSA Laboratory
- Process incoming specimens identifying proper chain of custody, Specimen Identification, correct client/test ordering, prepare specimens for instrument testing, data entry of PHI into computer system before testing, certification and reporting to client
- All while maintaining all rules and regulations to ensure specimen integrity and DOT regulations
- Billing
- Receive, audit, approve and process invoices for services billed to company
- Specialized Experience Provide input to develop, articulate, and implement any guidance from the leadership team and ensuring that all areas of the lab are working together to maintain providing clients with the best service possible
- Attend monthly operations meetings and weekly huddle meetings to discuss issues that may prevent us from delivering excellence to customers
- Bring ideas to the table to better serve staff and clients
- Collect and organize collection site, wait times, peak times, and other related data, submit data and information through the Quality Assurance officer or Supervisory toxicology staff
- Extract reports from the patient check-in tracking system and the Electronic Chain of Custody system to provide information to aid in Staffing
- Implement and maintain computer entry system to support reporting, for retrieval, and dissemination
- Ensuring all data entry is complete by specified times to ensure timely Turnaround Time of reports
- Accomplishments Certified Department of Transportation Drug and Alcohol Technician Trainer for Legacy Laboratory Toxicology dept
- To include approximately fifty trained and Certified Technicians under Department of Transportation Federal Regulations
- Successfully planned and coordinated four different site remodels to improve safety of workers and better flow for the workplace, while collaborating with multiple vendors and contractors
- Built a team from low morale and increased job performance by showing support, positivity, communication, consistency, and confidence
- The Legacy Lab Services Patient Service Centers are what are looked at by Federal Inspectors as 'a collection site and team to model after.' Created training documents and SOP and knowledge tests for the Forensic Specimen Collection Services Dept.-Initiated Federal Certification process for Electronic Custody and Control Form (ECCF)
- Detox committee work with designated team to boost Morale within the sections of the Dept
- By breaking down walls within departments
- Creating an environment that has fun and productive
Family Assistance Specialist (FAS)
Strategic Resources Inc.
09.2019 - 07.2020
- Family Assistance Specialist geographically located to assist Service members, families, Veterans, and Survivors in gaining help or resources needed to maintain excellent quality of life
- Completed deliverables on time each month while collaborating with team, FRG, FRSA teams and Unit command staff to ensure all service members, families, veterans, and survivors were taken care of
- Provide eight essential services to Service members, families, Veterans, and Survivors
- Provide resources and referral for Financial, Tricare, ID Cards/DEERS, Crisis Intervention, Community information, and Outreach, Exceptional Family member Program (EFMP), Emergency Assistance Centers, Separation Outreach Calls-Additional Duty
- Unit Command/FRG Support
- Work with Unit command and FRG to assist Service members and families with needs
- Work with Community Partners to provide services to Service members, families, Veterans, and Survivors
- Needs may be such as financial, employment, education, or crisis
- Match need with partners who can help
- General Experience: Army Threat and Security training Program Accomplishments: Completed and Certified in all certifications required to perform duties up to and including Cyber Awareness Training, Antiterrorism Training, iWatch, TARP, OPSEC, PII, SHARP, and CTIP
- Army Education Accomplishments: Tricare Fundamentals Course, FRG Treasurer Training, FRG Training.
- Facilitated timely assistance delivery to families during crisis situations, coordinating with relevant agencies and service providers.
- Strengthened family stability with thorough case management and ongoing support services provision.
- Conducted regular follow-ups with clients to assess progress, address any emerging needs, and reinforce importance of self-sufficiency for long-term success.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Built solid and trusting rapport with families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Family Readiness Volunteer
3670 CRC ORANG
06.2008 - 09.2018
- Work with Commander and Staff to obtain yearly goals set for the Family Program
- Worked under multiple commanders, discussions were for the year looking ahead for events, meetings, and fundraising and how to best be able to take care of the Soldiers and families
- Backup Lead FRG Coordinator, ensuring volunteers know and complete their duties each day when the Leader was not present to do so
- Treasurer Balanced bank records and receipts according to monthly statements and completed all forms and documents for review and signature by commander
- Update soldier database, and quarterly phone tree
- Made sure AGO 660 forms filled out by all new incoming service members in Access program, updated annually, quarterly phone tree updates
- Plan & organize unit family events semi-annually for more than four hundred people
- Planned and organized events for holidays, summer events and coordinated things like holiday adoptions, food boxes, and back to school events
- Report volunteer hours monthly
- Reported volunteer hours and registered for events in JSS
- Awards: 2018 FRG Team of the year
- Specialized Experience Maintain a system of documenting volunteer services and hours
- Monthly documentation of volunteer service and hours in JSS
- Submit information to support development and budget forecasting to support the Soldier and Family Readiness Support Program to higher headquarters
- Treasurer: Monthly accounting of bank funds and review with the commander to ensure he/she has ongoing working knowledge of program money after monthly fundraising event.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Medical Assisting -
Pioneer Pacific College
Clackamas, OR10.2000
High School Diploma -
John Marshall High School
Portland, OR06.1992
Skills
- Customer Focus
- Coaching and Mentoring
- Attention to detail
- Data Entry
- Cash handling and reconciliation
- Schedule Management
- Invoice Verification
- Problem-Solving
- Conflict Resolution
- Staff education and training
Timeline
Support Services Team Lead-Labcorp Diagnostics
Legacy Laboratory Services
01.2024 - Current
Family Assistance Specialist (FAS)
Strategic Resources Inc.
09.2019 - 07.2020
Lab Assistant Forensic Specimen Collection Services Coordinator
Legacy Laboratory Services-Toxicology
11.2013 - 01.2024
Family Readiness Volunteer
3670 CRC ORANG
06.2008 - 09.2018
Medical Assisting -
Pioneer Pacific College
High School Diploma -
John Marshall High School
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