Sonja Hashaway
Wolfe City,TX
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Wolfe City ISD
Wolfe City
01.2021 - 08.2023
- Paraprofessional responsibilities include providing staff support in an educational or childcare environment
- Paraprofessionals will work with children individually or in small groups by providing basic instruction on reading, writing, math, and other education related activities as assigned by teachers' directions.
Customer Service Representative
Amazon Prime Products
, Remote
11.2019 - 01.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Kwik Chek
Wolfe City
10.2018 - 11.2019
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma -
Wolfe CITY High School
05.2000
Skills
- Excellent written and verbal communication
- Great attention to detail
- Ability to remain calm and patient at all times
- Telephone Etiquette
- Strong Customer Service Skills
- Dispute resolution
- Dependability
- Schedule Management
- Documentation
- IEP compliance
Timeline
Paraprofessional
Wolfe City ISD
01.2021 - 08.2023
Customer Service Representative
Amazon Prime Products
11.2019 - 01.2021
Cashier
Kwik Chek
10.2018 - 11.2019
Diploma -
Wolfe CITY High School
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