Sonja Hata
Santa Clara,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Manager
Morrison Living
01.2024 - Current
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Enforced health and safety protocols to promote safe working environment by conducting safety trainings.
- Maintained Payroll and time clock usage efficiency.
- Managed staff schedules and maintained staff coverage for all shifts.
- Written performance evaluations for hourly employees.
- Estimated labor requirements to support anticipated workload.
- Organized and scheduled training for hourly personnel.
- Excellent communication skills, both verbal and written.
- Learned to manage my team and delegate tasks.
Assistant Director of Dining Services
Morrison Living
10.2022 - 01.2024
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support growth.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.
- Continually assessed facility maintenance needs, working closely with maintenance teams to address repairs promptly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
Administrative Assistant
Morrison Living
3 2017 - 10.2022
- I am responsible for maintaining accurate time clock usage and maintained payroll.
- Proficient data entry of invoices, census, catering costs, tracking floor stock, and input inventory.
- I fill as waitstaff in the independent living facility, taking orders, and bartending at happy hour
- I will implement myself into a position such as prep for the cook team when needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Manager
Party Time Machines
05.2015 - 09.2017
- I answered phone calls, took reservations, booked parties and scheduled deliveries
- I handled invoices and billing within the Quick books system
- I set up and served when required.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
Education
Diploma - Business Accounting / Word Processing
Valley High School
Santa Clara, CASkills
Strategic thinker
Production Optimization
Training Coordination
Troubleshooting skills
Team Management
Professional Demeanor
Schedule Management
Timely safety audits
Decision-Making
City
Santa Clara
State
CA
Zip
95051
Street
1994 Downing Ct.
Awards
5 YEAR SERVICE AWARD
Certification
Food Handler Certificate
Timeline
Production Manager
Morrison Living
01.2024 - Current
Food Handler Certificate
07-2023
Assistant Director of Dining Services
Morrison Living
10.2022 - 01.2024
Office Manager
Party Time Machines
05.2015 - 09.2017
Administrative Assistant
Morrison Living
3 2017 - 10.2022
Diploma - Business Accounting / Word Processing
Valley High School