Sonja Hilburn
Bladenboro,NC
Summary
Experienced healthcare professional prepared for advanced patient care roles. Proven ability to deliver high-quality medical services with strong focus on patient outcomes. Skilled in diagnostic procedures, treatment plans, and patient education. Known for effective team collaboration, adaptability, and reliable performance in dynamic healthcare environments.
Overview
21
21
years of professional experience
Work History
Family Nurse Practitioner
Above & Beyond Wellness
02.2022 - Current
- Conducted comprehensive health assessments to formulate individualized care plans.
- Prescribed and managed medications, ensuring optimal patient outcomes and adherence.
- Collaborated with multidisciplinary teams to enhance patient care coordination and support services.
- Educated patients on preventative care, chronic disease management, and healthy lifestyle choices.
- Implemented evidence-based practices to improve patient satisfaction and healthcare delivery efficiency.
- Monitored patient progress and adjusted treatment plans based on ongoing assessments and feedback.
- Utilized electronic health record systems for accurate documentation and data management.
- Handled complex cases involving multiple comorbidities effectively by employing critical thinking skills and seeking expert consultations when necessary.
- Performed comprehensive physical assessments, accurately diagnosing conditions, and determining appropriate interventions.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
- Managed acute and chronic illnesses, developing personalized treatment plans that addressed patients'' unique needs.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to concerns.
- Monitored patient progress and adjusted treatments accordingly.
- Developed strong relationships with local healthcare providers to facilitate seamless coordination of referrals for specialized services.
- Optimized clinic operations, contributing to improved patient access and reduced wait times for appointments.
Director of Emergency Services
UNC Southeastern
07.2004 - 10.2021
- Directed emergency response operations, ensuring compliance with regulatory standards and protocols.
- Implemented training programs for staff, enhancing skills in crisis management and patient care.
- Coordinated multi-disciplinary teams during emergencies, improving communication and response times.
- Developed strategic plans to optimize resource allocation during high-demand situations.
- Analyzed incident reports to identify trends and improve future emergency response strategies.
- Fostered relationships with local agencies to enhance collaborative efforts in disaster preparedness initiatives.
- Oversaw budget management for emergency services, ensuring efficient use of resources and cost containment.
- Led quality improvement projects that enhanced overall service delivery within emergency departments.
- Developed policies and procedures in compliance with regulatory requirements, ensuring a safe environment for both patients and staff members.
- Enhanced patient satisfaction levels by implementing process improvements and focusing on patient-centered care.
- Established effective partnerships with local emergency response agencies to facilitate seamless coordination during crisis situations.
- Improved emergency response times by streamlining communication channels and optimizing resource allocation.
- Increased staff retention rates through mentoring, coaching, and professional development opportunities tailored to individual needs.
- Oversaw recruitment efforts, selecting highly skilled professionals to join the Emergency Services team.
- Implemented data-driven decision-making processes to continuously improve operational efficiency and patient outcomes.
- Managed budgets and resources, ensuring cost-effective delivery of high-quality emergency services.
- Promoted staff engagement and morale by recognizing outstanding performance, encouraging open dialogue about workplace challenges, and providing opportunities for growth and advancement within the organization.
- Facilitated open communication among team members by promoting a culture of transparency, accountability, and mutual respect within the department.
- Conducted regular audits of emergency services operations to identify areas for improvement and address potential risks proactively.
- Reduced wait times for patients presenting in the Emergency Department by refining triage processes and optimizing patient flow management strategies within the facility.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Reviewed operational plans from other locations to identify options for local systems.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
Education
Master of Science - Family Nurse Practitioner
Walsh University
North Canton, OH05-2022
Master of Science - Management And Leadership
WGU
Salt Lake City, UT05-2015
Bachelor of Science - Nursing
UNCW
Wilmington, NC06-2012
Skills
- Chronic disease management
- Patient education
- Interprofessional collaboration
- Preventive healthcare
- Excellent oral communication
- Diagnostic testing
- Preparing treatment plans
- Quality improvement
- Physical assessments
- Health promotion
- HIPAA guidelines
- Care coordination
- Patient assessment
- Lab result evaluation
- Electronic medical records
- Laboratory testing
- Patient communication
- Telehealth services
- Women's health
- Healthcare management
- Medical charting
- Geriatric care
- Acute care management
- Quality assurance
- Prescribing medications
- EHR management software
Timeline
Family Nurse Practitioner
Above & Beyond Wellness
02.2022 - Current
Director of Emergency Services
UNC Southeastern
07.2004 - 10.2021
Master of Science - Family Nurse Practitioner
Walsh University
Master of Science - Management And Leadership
WGU
Bachelor of Science - Nursing
UNCW
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