Sonja Hill
Pasadena,CA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Planet Fitness
Pasadena, CA
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Conducted guided tours and informed guests about programs offered.
- Utilized effective time management skills to ensure smooth operations during peak hours at the gym facility.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as weights and machines.
Assistant Manager
Hot Dog on a Stick
Arcadia, CA
08.2022 - 01.2023
- Interviewed potential job candidates and made hiring recommendations to general manager
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Tracked store inventories and replenished products according to demand
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Organized company merchandise and displays to increase brand awareness and product sales
- Communicated with customers to address questions, concerns and needs and provide quality customer service
- Worked cooperatively with teams to accomplish business goals and objectives
Shift Lead
Hot Dog on a Stick
Arcadia, CA
06.2021 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate In Arts (A.A.) - Business
Pasadena City College
Pasadena, CA12.2024
Skills
- Business Management Principles
- Property Tours
- Health and Safety Regulations
- Directing Team Members
- Managing Operations and Efficiency
- Transaction Monitoring
- Team player attitude
Certification
Food Handlers card
CPR certificate
Timeline
Crew Member
Planet Fitness
01.2023 - Current
Assistant Manager
Hot Dog on a Stick
08.2022 - 01.2023
Shift Lead
Hot Dog on a Stick
06.2021 - 08.2022
Food Handlers card
CPR certificate
Associate In Arts (A.A.) - Business
Pasadena City College