Sonja Jackson
Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Koch Foods
Montgomery , Alabama
10.2023 - Current
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Maintain accurate and up-to-date records in ADP Workforce.
- Monitored timekeeping records for accuracy and completeness.
- Perform other HR duties as assigned.
Call Center Specialist
Carastar Health
Montgomery, Alabama
07.2023 - 10.2023
- Resolved customer complaints via phone, email, mail, or social media.
- Greeted customers warmly and ascertained problem or reason for calling.
- Actively participated in team meetings discussing new strategies for enhancing overall customer experience.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
Administrative Support Specialist
Montgomery County Commission
Montgomery , Alabama
08.2018 - 03.2022
- Prepared agendas for meetings, took minutes, transcribed notes, and distributed meeting materials.
- Performed general office duties such as photocopying documents, faxing information, sorting mail.
- Maintained confidential records related to personnel files.
- Input data into various software programs such as Excel spreadsheets or databases.
- Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
- Greeted visitors in a professional manner, determined nature of visit, directed them to appropriate personnel or department.
- Provided administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
Education
Some College (No Degree) - Medical Billing and Coding
Jes Health Services
Montgomery04-2022
Associate in Applied Technology - Medical Assitant
Trenholm Technical College
Montgomery, AL05-2008
Certificate - Nursing Assistant
Trenholm Technical College
Montgomery, AL12-2003
Skills
- Professionalism
- Multitasking
- Clerical Support
- File Organization
- Customer Service
- Administrative Specialist
- Technical Knowledge
- Time Management Abilities
- Interpersonal Skills
References
References available upon request.
Timeline
Human Resources Assistant
Koch Foods
10.2023 - Current
Call Center Specialist
Carastar Health
07.2023 - 10.2023
Administrative Support Specialist
Montgomery County Commission
08.2018 - 03.2022
Some College (No Degree) - Medical Billing and Coding
Jes Health Services
Associate in Applied Technology - Medical Assitant
Trenholm Technical College
Certificate - Nursing Assistant
Trenholm Technical College
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