Sonja Jackson

Experienced in training end-users on how to successfully utilize Epic applications. Worked in collaboration with radiologists, surgeons, orthopedic physicians and other healthcare team members. Developed and maintained effective relationships through effective and timely communication. EPIC, Microsoft, PACS, Electronic healthcare records experience. Currently train and and credential trainers for end-user training. Responsible for training new RN, MA and physicians in ambulatory EPIC EHR. Collaborate with leadership and physician clinic practice leadership to enhance training experience and identify adoption and optimization strategies. Provide ongoing electronic medical record application upgrades or new feature training to physician/RN practices and new associate training. Provide physician practice workflow transformation guidance, workflow change management direction, and identify information gaps in existing clinical processes as it relate to implementation and optimization of electronic medical record systems. Assesses current system issues and provides training to leverage electronic medical record functionality that supports practice standards and patient outcomes. Develop and maintain positive working relationships with practice users to ensure optimal utilization of clinical applications. Skilled in critical thinking skills, decisive judgment and ability to work with minimal supervision. Able to work in stressful environment.

• Milwaukee, WI Produced ER, OR and portable x-rays. Prepared equipment and positioned patients for diagnostic, fluoroscopy and other invasive procedures. Worked in collaboration with radiologists, surgeons, orthopedic physicians and other healthcare team members. Developed and maintained effective relationships through effective and timely communication. Participates in clinical training of radiology students, supervising use of equipment, technical factors and completing student evaluations. Supervised students fulfilling required competencies.

Milwaukee, WI Served as content expert in classroom training and Go-Live support for the North/Central Market for WFH. Assisted principal trainer with development of Epic training aids and process guides. Provided multiple site locations support during and post EHR Go-Live. Identified and reported Epic application issues. Demonstrated critical thinking and problem solving skills.

Milwaukee, WI Matching, batching and coding of purchase ledger invoices. Processing of staff expenses. Preparing payment checks and answering queries. Dealing with all purchase inquiries and processing all staff expenses. Fast data entry skills. Excellent attention to details.