Sonja Johnson- McDavid
Fountain Inn,SC
Summary
Laboratory operations and quality leader known for building compliant, efficient, and well-organized service lines. Combines staff training, root cause analysis, crisis planning, and process standardization with strong knowledge of Sunquest, Epic, and quality assurance to support continuous improvement and smooth operations.
Overview
35
35
years of professional experience
Work History
Manager of Laboratory Services
Bon Secours St. Francis Eastside
01.2022 - Current
- Exceeded goals for financial and patient care objectives.
- Oversaw daily operations of lab staff, enhancing workflow efficiency.
- Distributed responsibilities among team members to streamline lab workflows and processes.
- Established compliance with accrediting agencies: Joint Commission, CAP, CLIA
- Prepared and managed quarterly operational budget for lab.
- Review and revise procedures and processes
Director of Laboratory Services
Bon Secours St. Francis Health System
01.2017 - 01.2022
- Oversight of laboratory operations
- Modernized and standardized workflows and data management processes to enhance operational efficiency
- Management of compliance with all governing agencies: Joint Commission/CAP/CLIA+
- Review and revision of SOPs and Quality documentation
- Developed vendor relationships and formulated processes to improve service delivery
- Orchestrated solutions addressing supply chain failures to ensure continuous laboratory operations
- Developed protocols to proactively manage potential crises.
- Project management and budget planning and execution
- LEAN Continuous Improvement
- Kaizen Continuous Improvement
Quality Supervisor
Bon Secours St. Francis Eastside
01.2015 - 01.2017
- Coordinated staff scheduling, workstation assignments, and ensured CAP readiness to maintain operational flow.
- Streamlined procurement process for essential equipment and supplies to enhance operational support.
- Managed budget variance reports to identify discrepancies and inform departmental financial decisions.
- Review and revision of departmental procedures and procedure manuals
- Contributed to the Emergency Department LEAN project
Phlebotomy Supervisor
Bon Secours St. Francis Health System
01.2013 - 01.2015
- Scheduled staff and coordinated coverage for deficiencies to maintain service continuity.
- Oversaw operational efficiency initiatives to enhance workflow and service delivery.
- Developed LEAN projects to improve efficiency at Specimen Center.
- Communicated with clients, staff, and departments to ensure smooth operations.
- Procedure creation and participation in CAP surveys.
Point of Care Technician
Bon Secours St. Francis Health System
01.2007 - 01.2013
- Trained and mentored staff on maintenance and operation of Point of Care devices, enhancing team expertise and service quality.
- Facilitated and verified safe operation and effective performance of technical and mechanical device systems through quality control processes, maintaining compliance with safety standards.
- Coordinated installation of equipment and systems, ensuring seamless integration and readiness for use.
- Increased technical knowledge and developed proficiency on current product lines through independent and/or formal instruction.
- Assisted with Joint Commission inspection preparations by reviewing compliance documents.
Medical Laboratory Technician (Hematology)
Prisma Health System / Bon Secours St. Francis Health System
01.1992 - 01.2007
- Performed hematology, hemostasis, serology, urinalysis, and proficiency testing.
- Performed maintenance and quality control on analyzers, troubleshooting issues as they arose.
- Ensured CAP readiness and actively participated in facility and peer CAP surveys to maintain accreditation standards.
- Delivered in-service training on proper procedures and techniques to enhance team compliance.
- Development of billing associated with referral lab testing.
Education
Master Business Administration -
Southern Wesleyan
South Carolina01-2013
Bachelor of Science -
Southern Wesleyan
South Carolina01-2011
Associate in Science - Allied Health / Medical Laboratory Technician
Greenville Technical College
South Carolina01-1987
Skills
- Sunquest and Epic software
- Lean management
- Quality assurance
- Budget management
- Root cause analysis
- Crisis management
- Leadership development
- Staff training
- Microsoft Office
PERSONAL INTERESTS
Reading, Gardening, Fine Dining, Traveling, Socializing with family and friends
COMMUNITY INVOLVEMENT
- Meals on Wheels, Long standing member of Meals on Wheels
- Community Service, Active member in Community Service
Timeline
Manager of Laboratory Services
Bon Secours St. Francis Eastside
01.2022 - Current
Director of Laboratory Services
Bon Secours St. Francis Health System
01.2017 - 01.2022
Quality Supervisor
Bon Secours St. Francis Eastside
01.2015 - 01.2017
Phlebotomy Supervisor
Bon Secours St. Francis Health System
01.2013 - 01.2015
Point of Care Technician
Bon Secours St. Francis Health System
01.2007 - 01.2013
Medical Laboratory Technician (Hematology)
Prisma Health System / Bon Secours St. Francis Health System
01.1992 - 01.2007
Master Business Administration -
Southern Wesleyan
Bachelor of Science -
Southern Wesleyan
Associate in Science - Allied Health / Medical Laboratory Technician
Greenville Technical College