Sonja Jones
Hopkinsville,KY
Summary
Seeking a position to utilize my knowledge in customer service, strong organizational skills and ability to work well with people. #readytowork Authorized to work in the US for any employer
Overview
14
14
years of professional experience
Work History
Sales Associate
Sherwin-Williams
Hopkinsville, United States
06.2020 - Current
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Teacher
Daycare, Kids Depot
Clarksville, TN
04.2016 - 12.2019
- Communicate effectively with infants, toddlers, their parents and other staff
- Provide quality, nurturing care to infants and toddlers enrolled in the program
- Demonstrate skills to properly address the developmental needs of infants and toddlers
- Maintain effective working relationships with children, parents and staff
- Planned and implemented integrated lessons to meet national standards.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports on attendance and disciplinary performance.
Delivery Driver
O'Reilly Auto Parts
Clarksville, TN
06.2014 - 12.2015
- Deliver products promptly to customers, collect payments, represent the company in a professional and cost effective manner increasing profitability and customer satisfaction
- Load, unload, prepare, inspect and operate the delivery vehicle.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Assisted warehouse staff with tasks during downtime.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Fostered positive working relationships with regular customers.
- Delivered packages to customer doorsteps and business offices.
- Adhered to safe lifting techniques to avoid injuries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Delivery Driver
James Corlew Chevrolet
Clarksville, TN
09.2013 - 04.2014
- Deliver products promptly to customers, collect payments, represent the company in a professional and cost effective manner increasing profitability and customer satisfaction
- Load, unload, prepare, inspect and operate the delivery vehicle.
Teacher
Little Rascals
Clarksville, TN
12.2012 - 06.2013
- Communicate effectively with infants, toddlers, their parents and other staff
- Provide quality, nurturing care to infants and toddlers enrolled in the program
- Demonstrate skills to properly address the developmental needs of infants and toddlers
- Maintain effective working relationships with children, parents and staff.
Teacher
Hope Kids
Clarksville, TN
06.2012 - 10.2012
- Communicate effectively with infants, toddlers, their parents and other staff
- Provide quality, nurturing care to infants and toddlers enrolled in the program
- Demonstrate skills to properly address the developmental needs of infants and toddlers
- Maintain effective working relationships with children, parents and staff
- While attaining certification of CPR and First Aid
- Also receive a minimum of 24 hours of additional early childhood training each licensing year.
Teacher
Little Country School House
Clarksville, TN
03.2010 - 11.2010
- Communicate effectively with infants, toddlers, their parents and other staff
- Provide quality, nurturing care to infants and toddlers enrolled in the program
- Demonstrate skills to properly address the developmental needs of infants and toddlers
- Maintain effective working relationships with children, parents and staff.
Collector, Sales Clerical
Stuart Allan and Associates
Tucson, AZ
06.2008 - 10.2008
- Analyze severely delinquent accounts and determine the most effective means of collection
- Contact debtors directly for repayment of delinquent accounts or turnover of collateral
- Skip trace accounts and pursue garnishments and debtor assets
- Answer internal and external phone calls, make payments and set up daily work boards
Teller
Bank of America
Tucson, AZ
09.2005 - 12.2007
- Process transactions accurately and efficiently
- Identify customer needs and refer financial products and services to consumer and small business customers
- Build customer loyalty through courtesy and friendliness, including addressing each customer by name
- Ensure regulatory requirements, such as
- Anti-Money Laundering and Bank Secrecy Act are adhered to
- Answer inquiries and provide information to customers, perform written and verbal communications, and use a 10-key adding machine or keyboard.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Sales Associate
Target
Tucson, AZ
09.2004 - 09.2005
- Offer fast, fun and friendly service to guests by responding quickly to their needs, questions or issues, plus keep the sales floor clean, organized and well stocked
- Answer internal and external phone calls, keep fitting rooms clean and organized.
Floater
Jim Click Dodge
Tucson, AZ
09.2003 - 09.2004
- Set appointments, answer inbound and outbound calls, attend to and communicate with customers, keep lot clean, run the register, balance cash drawer, open and close store.
Education
BA - Illustration
The Art Center Design College
2008
Skills
- Child Care
- Day Care
- Childcare Provider
- Early Childhood
- Teacher Assistant
- Teller
- Sales Experience
- Delivery Driver Experience
- Illustration
- Infant Care
- Toddler Care
- Bank Secrecy Act
- Identifying differences in materials, following instructions, and detecting details among distracting
- Identifying and resolving common customer issues
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals
- Managing practitioner schedules and maintaining accurate patient records
Timeline
Sales Associate
Sherwin-Williams
06.2020 - Current
Teacher
Daycare, Kids Depot
04.2016 - 12.2019
Delivery Driver
O'Reilly Auto Parts
06.2014 - 12.2015
Delivery Driver
James Corlew Chevrolet
09.2013 - 04.2014
Teacher
Little Rascals
12.2012 - 06.2013
Teacher
Hope Kids
06.2012 - 10.2012
Teacher
Little Country School House
03.2010 - 11.2010
Collector, Sales Clerical
Stuart Allan and Associates
06.2008 - 10.2008
Teller
Bank of America
09.2005 - 12.2007
Sales Associate
Target
09.2004 - 09.2005
Floater
Jim Click Dodge
09.2003 - 09.2004
BA - Illustration
The Art Center Design College
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