Sonja Kay Starks
Spokane Valley
Summary
Detail-oriented Medical Administrative Professional experienced in patient scheduling, insurance verification, and financial clearance processes. Delivered efficient handling of high phone call volumes, managing 120-140 calls daily while coordinating benefit eligibility checks and price estimates for various insurance plans. Focused on enhancing operational efficiency through expertise in EPIC, Excel, and other medical software.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ED-PSS
Providence Sacred Heart Hospital
02.2026 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Displayed respect and friendliness by assisting colleagues and clients in various situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Intake Tech
Providence Hospice Access Dept
01.2024 - 01.2025
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
PAS Call Center-Lead
UW Valley Medical Center
04.2017 - 09.2022
- Led a team in the call center after 3 years of service.
- Led call center operations, ensuring timely and effective responses to patient inquiries.
- Trained and mentored staff on customer service best practices and system usage.
- Implemented process improvements that enhanced workflow efficiency and reduced call handling times.
PAS Specialist II
CHI Franciscan Women's Health
10.2015 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Referral & Surgery Coordinator
Women's & Family Health Specialists
04.2014 - 02.2015
- Supported 10 providers
- Coordinated surgical schedules, ensuring timely patient care and optimized resource allocation.
- Facilitated communication between surgeons, patients, and healthcare teams to enhance patient experience.
- Managed pre-operative assessments, verifying compliance with protocols and documentation accuracy.
Referral Coordinator
Multicare-Pain Management & Nephrology
12.2012 - 04.2014
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Imaging Scheduler
SWHCS Hospital
Wildomar, California
05.2005 - 12.2012
- Led team after two years of experience in the role.
- Coordinated patient imaging appointments to optimize scheduling efficiency and reduce wait times.
- Collaborated with radiology team to ensure timely communication of patient needs and appointment changes.
- Managed electronic health records system for accurate tracking of imaging requests and patient information.
Education
High School Diploma -
Thomas Jefferson High School
Portland, OR06-1984
Skills
- Positive demeanor
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Conflict resolution
- Teamwork and collaboration
- Customer service
Certification
Home Care Aide
Timeline
ED-PSS
Providence Sacred Heart Hospital
02.2026 - Current
Intake Tech
Providence Hospice Access Dept
01.2024 - 01.2025
PAS Call Center-Lead
UW Valley Medical Center
04.2017 - 09.2022
PAS Specialist II
CHI Franciscan Women's Health
10.2015 - 06.2016
Referral & Surgery Coordinator
Women's & Family Health Specialists
04.2014 - 02.2015
Referral Coordinator
Multicare-Pain Management & Nephrology
12.2012 - 04.2014
Imaging Scheduler
SWHCS Hospital
05.2005 - 12.2012
High School Diploma -
Thomas Jefferson High School