Sonja Keeby
Pittsburg,CA
Summary
Experienced Service Coordinator with 12 years of responsibility in the office setting agencies. Extensive professional network of service providers and proven history of effective work. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Service Coordinator
American Wholesale Lighting
Livermore, CA
01.2016 - Current
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Worked with technicians to complete paperwork within designated time.
- Toggled between multiple systems and databases to look up information and update records.
- Obtained purchase order information to invoice work orders.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
Data Entry Clerk
Intermediate Model Services
Oakland, CA
11.2009 - 11.2015
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Proofread and edited documents to correct errors.
Education
Associate of Arts - Business Education
University of Phoenix
Tempe, AZ03.2008
Cosmetology
Laney College
Oakland, CA05.2005
High School Diploma -
Fremont High School
Oakland, CA06.1997
Skills
- Vendor Relations
- Team Collaboration
- Decision Making
- Job Prioritizing
- Spreadsheet Tracking
- Documentation and Recordkeeping
- Data Entry and Analysis
- Time Management
- Billing and Accounting Support
- Attention to Detail
- Customer Relations
- Mathematical Calculations
- Dependable and Consistent
- Program Follow-Up and Assessment
Timeline
Service Coordinator
American Wholesale Lighting
01.2016 - Current
Data Entry Clerk
Intermediate Model Services
11.2009 - 11.2015
Associate of Arts - Business Education
University of Phoenix
Cosmetology
Laney College
High School Diploma -
Fremont High School
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