Sonja Killough
Summary
Dedicated Psychologist with a strong background in applying principles to enhance workplace productivity, employee well-being, and organizational effectiveness with a track record at Nista Language School. Adept at conducting research, analyzing workplace behaviors, and implementing evidence-based solutions to improve team dynamics and organizational culture. Experienced in training, performance management, and conflict resolution to drive business success. Passionate about fostering positive work environments through data-driven strategies and psychological insights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
Nista Language School
01.2023 - 02.2024
- Taught languages, including Italian, Slovenian, and Business English C2 level.
- Created and developed lesson plans to meet students' academic needs.
- Implemented reading and writing workshops.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Adapted teaching methods and materials to meet students' varying needs.
Training Coordinator
Nista Language School
04.2023 - 02.2024
- Training Needs Assessment: Identified and analyzed training needs of teachers and staff to ensure relevant and effective training programs.
- Program Development: Designed, developed, and implemented training programs and materials
- Training Delivery: Facilitated training sessions while ensuring engaging and effective learning experiences.
- Curriculum Development: Developed and updated training curricula, aligning with school goals and educational standards.
- Communication and Collaboration: Collaborated with school leaders to ensure alignment and support.
TA Industrial and Organizational Psychology
Kansas State University
08.2022 - 12.2022
- Partnered with IO professor to plan and implement lessons following school's curriculum, goals, and objectives.
- Created a positive and stimulating learning environment
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Guest Services Tactical Technician
Kansas State University
01.2020 - 05.2021
- Prepared sign-in sheets, name tags and other documents for events.
- Updated room and service information on company website.
- Trained junior team members in customer service strategies and property policies.
- Handled check-in and check-outs of guests by assigning rooms, administering keys and answering questions.
- Double-checked room assignments to support accuracy and specialized customer service.
- Coordinated arrivals and departures of VIPs.
- Resolved complaints regarding housekeeping and room service.
- Responded to guest inquiries to maximize guest satisfaction.
Office Administrative Assistant
St Consulting
09.2018 - 12.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Front Desk Supervisor
Hotel Aria
09.2017 - 06.2018
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Travel Agent Intern
Tourist Agency Bele Skale
09.2016 - 06.2017
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
Education
Bachelor of Science - Industrial And Organizational Psychology
Kansas State University
Manhattan12-2022
Vocational High School Diploma - Hospitality And Tourism
Izola High School
Izola, Slovenia09-2018
Skills
- Instructional Design: Strong understanding of instructional design principles and adult learning theory to design effective training programs
- Communication Skills: Excellent written and verbal communication skills for delivering presentations and creating engaging training materials
- Project Management: The ability to manage multiple projects simultaneously, meet deadlines, and stay organized is vital
- Analytical Skills: Capable of assessing training needs, evaluate program effectiveness, and make data-driven decisions
- Collaboration Skills: strong interpersonal and collaboration skills
- Presentation Skills: Capable of presenting information effectively and engage with learners
- Critical Thinking: Able to analyze problems, identify solutions, and make recommendations
Certification
Health Coach Certificate:
- Able to provide one-on-one health coaching sessions to individuals seeking to improve their lifestyle habits
- Conduct health assessments and goal setting
- Educate clients on nutrition principles and healthy eating patterns
- Develop personalized exercise plans based on individual needs and goals
- Offer stress management techniques and mindfulness practices
- Collaborate with healthcare professionals to support patient care
Languages
English
Native or Bilingual
Slovenian
Native or Bilingual
Italian
Native or Bilingual
Croatian
Professional Working
Timeline
Training Coordinator
Nista Language School
04.2023 - 02.2024
Teacher
Nista Language School
01.2023 - 02.2024
TA Industrial and Organizational Psychology
Kansas State University
08.2022 - 12.2022
Guest Services Tactical Technician
Kansas State University
01.2020 - 05.2021
Office Administrative Assistant
St Consulting
09.2018 - 12.2018
Front Desk Supervisor
Hotel Aria
09.2017 - 06.2018
Travel Agent Intern
Tourist Agency Bele Skale
09.2016 - 06.2017
Bachelor of Science - Industrial And Organizational Psychology
Kansas State University
Vocational High School Diploma - Hospitality And Tourism
Izola High School
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