Sonja King-Johnson
Dallas,TX
Summary
Proven leader at Hilltop Securities Inc., adept in strategic planning and execution, enhanced operational efficiency by implementing Backoffice system conversions, and fostering team growth. Excelled in risk mitigation and operations oversight, demonstrating exceptional communication skills. Achieved sustainable growth through strategic partnerships and innovative solutions, prioritizing customer satisfaction and team development. Focused 26 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record keeping FINRA rules, SOX and Written Supervisory Procedures.
Overview
29
29
years of professional experience
Work History
Director of Operations
Hilltop Securities Inc., a Hilltop Holdings
01.1996 - 07.2024
- Managed several key departments within Operations including ACATS, New Accounts, Options, Purchase and Sales, and the Settlement Teams.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives, including Backoffice system conversions.
- Assisted with the development and implementation of the Backoffice Phase3/FIS System.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
Settlement Officer
Hilltop Securities Inc., a Hilltop Holdings
08.2012 - 07.2016
- Overseen DTCC Domestic, Government, Physical and International settlement for the firm.
- Compiled documentation, ensuring accuracy and detail for account balancing, prepared management report weekly and monthly, Oversaw SOX Controls and Written Supervisory Procedures.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
Education
FINRA
Associate of Applied Science - Business Administration And Management
The University of Texas At Arlington
Arlington, TX05.1993
Skills
- Strategic planning and execution
- Strategic Planning
- Leadership training
- Risk Mitigation
- Operations Oversight
- Excellent Communication
Timeline
Settlement Officer
Hilltop Securities Inc., a Hilltop Holdings
08.2012 - 07.2016
Director of Operations
Hilltop Securities Inc., a Hilltop Holdings
01.1996 - 07.2024
FINRA
Associate of Applied Science - Business Administration And Management
The University of Texas At Arlington
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