Sonja Kowalski
Rochester,NY
Summary
Experienced Manager in a fast-paced environment, Demanding strong organizational, Technical and Interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects. Able to multitask effectively.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
20
20
years of professional experience
Work History
Property Manager
Providence housing
Rochester, NY
11.2023 - Current
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Managed all maintenance requests from tenants in a timely manner.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Property Assistant
Centre Properties
Brighton
07.2022 - 04.2023
- Assisted with tenant screenings, including credit and background checks.
- Processed applications for prospective tenants, including collecting application fees.
- Inspected vacated units upon turnover to determine necessary repairs or cleaning needs prior to new tenancy.
- Handled tenant inquiries, complaints, requests for repairs or other services.
- Prepared rental contracts and lease agreements for tenants.
- Reviewed financial statements to ensure accuracy of data related to rental income, expenses.
- Coordinated move-in, move-out processes for existing, new tenants.
- Performed administrative duties such as filing paperwork and scheduling appointments.
- Monitored tenant compliance with terms of leases or rental agreements.
- Updated vacancy postings on websites such as Craigslist and Zillow.
- Collected monthly assessments, rental fees, deposits and payments.
- Facilitated tenant paperwork processing and verification.
Billing-Code Enforcement Officer
City Of Rochester
Rochester
03.2020 - 05.2021
- Enter violations, cost, yardage, in excel, Scanning & uploading pictures and documents, researching, Bill customers, mail out Bills
- Developed strategies for enforcing codes more effectively while minimizing disruption for affected parties.
- Drafted letters to property owners informing them of violations and outlining corrective actions required for compliance.
- Educated property owners about local codes and ordinances, providing guidance on how to bring their property into compliance.
- Ensured that all necessary records were properly maintained, including case files, inspection logs, photographs, affidavits and court orders.
Rental Agent
Platinum Properties
Rochester
11.2010 - 08.2019
- Sales & Marketing/Applicant screening/verify income & background, All leasing Activity /Supervise move ins and move outs
Assistant Property Manager
Cambridge Management
Henrietta
08.2016 - 03.2017
- Evictions/ Rent collections and Delinquency Report, Color & O'& F Report, Rent renewals, move ins and move outs, inspections, Variance reports, Traffic report, Final inspection with pictures (charges & damage assessments) Prepare Final Account statements.
Property Assistant Manager
Morgan Communities
09.2010 - 01.2016
- Overseeing all aspects of marketing developing leads and strategic sales plans, Book keeping and personally handling any resident's issues and complaints, Section 8/rent subsidy/vouchers/FHEO/special Claims, Scheduled appointments for clients to view rental properties, Generated repeat business through successful client follow-up, Improving customer service based on client feedback through the development of new policies and procedures
- Successfully handled all public relations issues
Banker
Citizens Bank
Rochester
12.2007 - 09.2008
- Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures, Consistently exceeded goals, Cash drawer balancing and other administrative duties, Financial transactions, Established new business opportunities including cross-selling of products, Reviewed and approved customer credit
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Maintained accurate records of all transactions within the branch's database system.
- Analyzed customer's financial information to determine the best banking products for them.
- Ensured compliance with state and federal banking regulations through regular reviews.
Rental Agent/ Sales & Marketing Manager
Oakmont Apartments
Webster
06.2006 - 12.2007
- Created and produced magazine ads, catalogs, brochures, Scheduled and conducted client viewing of rental and sales properties, Maintained leases and renewals on rental property, Coordinated with maintenance staff to ensure high quality property upkeep
Recruiter/Office Administrator
RHB Group Inc. /Anthony Jordan Health Ctr.
Rochester, NY
11.2004 - 06.2006
- Negotiated salaries and other employment terms with successful applicants.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Sourced and screened potential candidates for open positions.
- Collaborated with hiring managers to understand position requirements.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Identified best practices for recruiting process improvement.
- Built relationships with universities, colleges, alumni associations.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Conducted in-depth interviews with top candidates to assess skills and fit.
Education
Business Management -
Bryant & Stratton
Greece, NY01.2004
Nursing Asst. -
Wemoco Vocational Training
Spencerport, NY01.2001
Diploma -
Gates-Chili High School
Gates, NY01.2000
Some College (No Degree) -
Wemoco
Spencerport, NYSkills
- Staff Management
- Vendor Management
- Contract Negotiation
- Loan Processing
- Maintenance Scheduling
- Database Management
- Property Management
- Business Administration
- Tenant relations
- Compliance Monitoring
- Preventive Maintenance
- Property Inspections
- Administrative Support
- Tenant and eviction laws
- Fair housing mandates
- Legal knowledge
- Maintenance Coordination
- Multi-family property management
- Payment Collection
- Customer service-focused
- Skilled multi-tasker
- Knowledge of leasing and market conditions
- Rent collection
- Lease Renewals
- Financial budgeting and reporting
- Leasing and sales
- Marketing and Advertising
- Mortgages and loans
Timeline
Property Manager
Providence housing
11.2023 - Current
Property Assistant
Centre Properties
07.2022 - 04.2023
Billing-Code Enforcement Officer
City Of Rochester
03.2020 - 05.2021
Assistant Property Manager
Cambridge Management
08.2016 - 03.2017
Rental Agent
Platinum Properties
11.2010 - 08.2019
Property Assistant Manager
Morgan Communities
09.2010 - 01.2016
Banker
Citizens Bank
12.2007 - 09.2008
Rental Agent/ Sales & Marketing Manager
Oakmont Apartments
06.2006 - 12.2007
Recruiter/Office Administrator
RHB Group Inc. /Anthony Jordan Health Ctr.
11.2004 - 06.2006
Business Management -
Bryant & Stratton
Nursing Asst. -
Wemoco Vocational Training
Diploma -
Gates-Chili High School
Some College (No Degree) -
Wemoco
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