Unix
Donald Lartigue
San Jose,CA
Summary
Perform network installation off Cat6 ,DAS ,fiber optic cabling.Construct build out for network closest rack support.
Testing,troubleshooting,terminate per specification EIA/TIA.
Run job site,testing,labeling,cable pulling. Certified Installation Technician with background in commercial and residential installations. Outstanding skills working in [Industry] to install systems, repair equipment and deliver solid customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Installation Technician
Cal Coast Telecom
12.1999 - Current
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Performed routine maintenance on Type of Equipment to alleviate issues.
- Enhanced performance and maintained work requests, orders, prices and documents.
- Educated and trained new hires on company processes, eliminating process gaps.
- Eliminated field downtime and boosted productivity by restructuring installation techniques and staff teams.
- Resolved on-site, technical and account problems and boosted customer ratings by Number%.
- Supported design and troubleshooting in Type systems.
- Designed processes to achieve business objectives, utilizing client feedback for optimal development.
- Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
- Developed recordkeeping programs for client contracts, reports and agendas to strengthen traceability initiatives.
- Explained upgrades to customers, resulting in Number% signups for additional services.
- Computerized office activities and maintained customer communications.
- Promoted products based on client needs and increased sales by Number%.
- Fostered sales and increased revenue by advertising products and services.
- Increased brand awareness by promoting Product or Service.
- Retained $Amount in sales by upgrading products and services.
- Managed over Number reports with zero discrepancies.
- Acquired Number new clients over Number years and meticulously handled repair reports and technical issues.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Streamlined workflow for faster job completion through effective communication with team members.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Data Technician
CH Reynolds
01.2016 - 11.2019
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Provided training on use, troubleshooting and calibration of equipment.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
- Researched and recommended network and data communications hardware and software.
Education
Certification - Network Technician
Vallecitos CET Inc
Hayward, CA11.1998
Certification - Test And Installation Technician
Healds College
San Jose, CA07.1990
Skills
- Installation Tools
- Daily Progress Reports
- Troubleshooting
- Work Inspection
- Ladder Climbing
- Copper Soldering
- Wall Fishing
- Diagnosis and Troubleshooting
- Assembly and Installation
- Specialty Tools
- Diagnostic Abilities
- Repair Services
- Telecommunications
- System Configuration
- Network Connectivity
- Problem Solving
Certification
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
- Licensed Job Title - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of certification Training - Hilti Certification,C1Confined space,OSHA 3 A lift
Software
Microsoft
Excel
Timeline
Data Technician
CH Reynolds
01.2016 - 11.2019
Installation Technician
Cal Coast Telecom
12.1999 - Current
Certification - Network Technician
Vallecitos CET Inc
Certification - Test And Installation Technician
Healds College