Sonja I. Lausterer

Customer Service: Delivered exceptional service by greeting customers, answering questions, and ensuring a positive shopping experience.

Product Knowledge: Maintained up-to-date understanding of merchandise features, benefits, and promotions to effectively assist and upsell to customers.

Sales & Upselling: Consistently met and exceeded sales goals by recommending complementary items and highlighting current offers.

Cash Handling: Accurately processed transactions, returns, and exchanges while balancing the cash register at the end of each shift.

Merchandising: Organized displays and restocked shelves to maintain an attractive, customer-friendly sales floor.

Team Collaboration: Worked closely with team members and management to meet store objectives and create a supportive work environment.

Problem Solving: Resolved customer concerns quickly and professionally to ensure satisfaction and repeat business.

• Sylvan learning
• Subject Expertise: Demonstrated proficiency in mathematics, reading, and writing, translating complex concepts into engaging and accessible content for students
• Custom Content Development: Created and implemented personalized learning plans, showcasing a talent for crafting customized instructional materials to enhance comprehension
• Effective Communication: Maintained open lines of communication with parents, discussing student progress and ensuring alignment with their educational goals
• Detailed Record Keeping: Maintained meticulous records of student progress, learning preferences, and modifications provided, demonstrating strong organizational skills.

• Conducted vehicle inspections and ensured that all rentals met safety and quality standards
• Handled customer complaints promptly and effectively
• Maintained a high level of product knowledge to effectively communicate rental options and promotions
• Managed rental agreements, processed payments, and maintained accurate customer records
• Conducted sales transactions and promoted additional services to meet branch revenue targets.

• Help customers select products that best fit their personal needs
• Build customer confidence by actively listening to their concerns and giving appropriate feedback
• Engaged with customers, addressing inquiries, providing assistance, and resolving issues promptly
• Collaborated with cross-functional teams to escalate complex issues and provide insights for community improvement.

• S treasures Haleiwa, HI
• Help customers select products that best fit their personal needs
• Build customer confidence by actively listening to their concerns and giving appropriate feedback
• Cashier
• Takes inventory
• Makes sure that the floor is neat at all times

• Help customers select products that best fit their personal needs
• Build customer confidence by actively listening to their concerns and giving appropriate feedback
• Cashier
• Takes inventory
• Makes sure that the floor is neat at all times