Summary
Work History
Education
Skills
Accomplishments
Timeline
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Sonja Marchant

Cincinnati,OH

Summary

Dynamic Lead Access Coordinator at TriHealth with a proven track record in enhancing patient communication and ensuring HIPAA compliance. Recognized for exceptional customer service and adept problem-solving skills, I effectively collaborated with clinical teams to optimize patient placement and streamline registration processes, fostering a supportive healthcare environment.

Work History

Lead Access Coordinator

TriHealth
  • Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
  • Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
  • Participated in ongoing professional development opportunities focused on enhancing skills related to regulatory compliance, time management techniques, or EHR system functionality updates among others relevant topics for an Access Coordinator role.
  • Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.

Education

BSHA

University of Phoenix
Tempe, AZ

Skills

  • HIPAA compliance
  • Customer service expertise
  • Exceptional organization
  • Adaptable mindset
  • Detail-oriented approach
  • Interpersonal relations
  • Time management proficiency
  • Healthcare
  • Flexible schedule
  • Patient registration
  • Data entry
  • Policy understanding
  • Payment processing
  • Information collection
  • Documentation management
  • Customer service
  • Friendly and outgoing
  • Problem-solving
  • Team collaboration
  • Multitasking and organization
  • Team leadership
  • Patient check-in
  • Registration and admissions
  • Electronic health records
  • Phone and email etiquette
  • Conflict resolution
  • Registration management
  • Call screening
  • Fee collection
  • Teamwork
  • Time management
  • Punctual and hardworking
  • Problem-solving abilities
  • Calm and effective under pressure
  • Multitasking
  • Registration and scheduling
  • Caring and empathetic
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Detail-oriented
  • Documenting and recording information
  • Insurance verifying
  • Reliability and dedication
  • Communicating to patients and families
  • Patient confidentiality and data security
  • Resolving problems
  • Patient documentation
  • Documentation skills

Accomplishments

Since starting with Trihealth I move into different positions within 3 years and got promoted to lead access coordinator responsible for 2 buildings 7 staff people learned Kronos insurance. I am on the giving life board and the wellness program and apart of the financial ERG

Timeline

Lead Access Coordinator

TriHealth

BSHA

University of Phoenix

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Sonja Marchant