Sonja Marshall
Youngsville,NC
Summary
Results-driven engineering and operations leader known for driving efficiency and innovation. Spearheads cross-functional teams to develop market-ready products, consistently exceeding performance metrics. Demonstrates strategic problem-solving in high-pressure environments, contributing to operational excellence and enhanced team engagement.
Overview
16
16
years of professional experience
Work History
Supervisor of Engineering
Verizon Corporation
Cary, North Carolina
01.2025 - 11.2025
- Led cross-functional teams to develop innovative engineering solutions.
- Oversaw engineering processes, enhancing efficiency and maintaining quality standards.
- Analyzed system performance to identify areas for improvement and optimization.
- Coordinated with other departments, ensuring timely completion of product prototypes.
Solutions Manager of Retail
Verizon Wireless
Raleigh, North Carolina
04.2022 - 01.2025
- Managed and exceeded sales in both team based and individual commission structures
- Resolved complex and sensitive escalations to ensure customer satisfaction and operational continuity
- Empowered and coached VZW Retail Team of Solution Specialists to enhance team engagement and effectiveness
- Oversaw store performance, functionalities, and BIO metrics scorecard to maintain professionalism and operational standards
Sr Legal Analyst of Security Assistance
Verizon Corporation
Bedminster, New Jersey
09.2020 - 04.2022
- Verizon Security Assistance Team (VSAT) was a 24x7x365 operation
- Managed 911 cases and addressed life-threatening/exigent situations as Sr Legal Analyst.
- Processed court orders, search warrants, and surveillances for customer records.
- Obtained FBI security clearance to access and provide sensitive information.
- Analyzed legal documents to ensure compliance with telecommunications regulations.
Supervisor of Business Operations
Verizon Wireless
Irving, Texas
11.2018 - 09.2020
- Led and motivated a team of coordinators to support Verizon Wireless Enterprise Large Business Group & Government Sales Teams
- Generated field support through analysis of sales reports, service levels, quality, and productivity metrics.
- Analyzed team performance, recommending operational practices to enhance efficiency.
- Coached effective customer support and sales strategies.
- Partnered with cross-functional teams through weekly emails, conference calls, and quarterly meetings to align goals and strategies.
- Achieved an average 30 percent improvement on all social media channels.
Sr. Staff Consultant
Verizon Wireline
Newark, New Jersey
05.2010 - 12.2014
- Led Tariff project generating $30M revenue for Verizon NJ
- Negotiated cyber security measures, monitored compliance requirements, and coordinated resolutions to align with reporting regulations
- Represented NJ before regulatory commissions, legislators, and agencies to influence industry standards
Education
NJ REAL ESTATE LICENSE -
NJ State Licensing Bureau
Fairfield, NJ01-2014
Bachelor of Business Administration And Management -
Strayer University
Piscataway, NJ01-2009
Project Management Certificate -
Pima Community College
Pima, AZ01-2002
Fiber Optic Certification -
Aviation & Electronics School of America
Sacramento, CA01-2001
Radio Operator License -
Aviation & Electronics School of America
Sacramento, CA01-2001
Skills
- Project oversight and leadership
- Change management
- Analytical thinking
- Facilitation and liaison
- Flexibility and adaptability
- Motivation and networking
- Brand management
References
Reference letters are available upon request.
Timeline
Supervisor of Engineering
Verizon Corporation
01.2025 - 11.2025
Solutions Manager of Retail
Verizon Wireless
04.2022 - 01.2025
Sr Legal Analyst of Security Assistance
Verizon Corporation
09.2020 - 04.2022
Supervisor of Business Operations
Verizon Wireless
11.2018 - 09.2020
Sr. Staff Consultant
Verizon Wireline
05.2010 - 12.2014
NJ REAL ESTATE LICENSE -
NJ State Licensing Bureau
Bachelor of Business Administration And Management -
Strayer University
Project Management Certificate -
Pima Community College
Fiber Optic Certification -
Aviation & Electronics School of America
Radio Operator License -
Aviation & Electronics School of America