Sonja McIntyre
Missouri City,TX
Summary
To document past Professional Healthcare duties where advancement abound, and my skills may be utilized for mutual benefits.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Physician Candidate Generator
Memorial Hermann
Houston, Texas
03.2017 - Current
- Working side by side with our VP and Assistant VPs to developed and implemented practice policies and procedures for the supplemental providers to ensure compliance with professional standards are met.
- Conducted monthly staff meetings to discuss performance objectives, patient care issues, and quality improvement initiatives.
- Collaborated with physicians and other clinical staff to improve workflow processes and enhance patient satisfaction.
- Timekeeper for all PCMH/Occ Med Providers, processing payroll, payroll corrections and special pay.
- Onboarding all New Providers to include; EMR Training set up, lab coat order, one on one system training with the provider via zoom meeting.
- Collaborated with practice manager of all MHMG locations for staffing needs, schedule confirmations and changes.
- Assist with Physician recruitment
- Point of contact for the Humanity physician scheduling system. Adding new locations and new providers to the system. Providing training for both physicians and practice managers. Making sure the vendor is paid on time and keeping up with all system updates.
Pharmacy Resource Specialist
University of Texas MD Anderson Cancer Center
Houston, TX
04.2013 - 04.2017
- Manages all processes related to Pharmacy Patient Assistance Programs (PAP) for over 50 drugs. Assists indigent and underinsured patients with the enrollment process and submit required documentation to various vendor sponsored drug replacement programs.
- Audit Pharmacy Patient Assistant files for annual outside PAP audits. Effectively manages and facilitates timely resolution of insurance denial referrals, tracks and reconciles incoming drug shipments, and ensures patient account balances are adjusted accordingly.
- Monitor pharmacy dispenses reports and discerns qualified patients based on individual program criteria.
- Oversees and executes replacement drug orders and tracks shipments.
- Reimbursement on appeal related issues. Documents clear, concise and complete notes in appropriate system for each case worked.
- .Provide training for new hire.
- Participate with panel interviews
Lead Patient Access Specialist
University of Texas MD Anderson Cancer Center
Houston, TX
03.1999 - 04.2013
- Provided leadership and guidance to staff of patient access specialists.
- Reviewed, updated, and implemented departmental policies and procedures.
- Monitored daily performance metrics to ensure quality assurance standards were met.
- Managing all business activities in an out- patient clinic environment, coordinating business operations to include Front desk coverage, Patient Access, Receptionist duties, patient billing and insurance updates.
- Providing assistance to patients in the access to MDACC in line with the institution’s medical and fiscal requirement for referral, using established criteria to screen patients for medical acceptance.
- Creating Templates and overbooking appointments.
- Review and resolve referrals that does not meet medical criteria and communicate with the patient and referring Physicians regarding medical acceptance.
- Payment arrangements and collect appropriate co-payments through measures of confident communication with patient or responsible party.
- Providing cost estimates to patients who are starting a clinical trial and has no insurance.
- Assisted with staff recruitment
- Payroll edits, payroll approval and staff evaluations.
Clinic Service Representative
University of Texas MD Anderson Cancer Center
Houston
04.1995 - 03.1999
- Greeted patients and visitors, verified patient information, and scheduled appointments.
- Answered phone calls in a professional manner, responded to inquiries, and provided accurate information.
- Assisted with the registration process by entering data into electronic medical records system accurately and efficiently.
- Performed administrative duties such as filing paperwork, scanning documents, and maintaining patient records.
- Assisted patients with navigating the online portal for scheduling appointments or requesting prescription refills.
Clinic Service Representative
University of Texas MD Anderson Cancer Center
Houston
07.1992 - 04.1995
- Greeted patients and visitors, verified patient information, and scheduled appointments.
- Answered phone calls in a professional manner, responded to inquiries, and provided accurate information.
- Maintained clinic supplies and assisted with ordering when necessary.
- Performed administrative duties such as filing paperwork, scanning documents, and maintaining patient records.
Patient Escort
University of Texas MD Anderson Cancer Center
Houston
08.1988 - 07.1992
- Greeted and welcomed patients in a friendly manner.
- Transport patients to and from various locations throughout the hospital.
- Maintained accurate records regarding patient transport times, locations, and conditions.
- Maintained high productivity
- Assisted with dispatch duties
Education
Associate of Science - Nursing
Lone Star College System
Houston, TX05-2000
Skills
- 35 years of Professional Health Care experience working in an in-patient and out-patient care environment, in departments and clinics throughout the hospital
Certification
- Certified Diversity and Inclusion Recruiter
- AIRS Certification ID: 57549492
- Valid thru 4/3/2026
Timeline
Physician Candidate Generator
Memorial Hermann
03.2017 - Current
Pharmacy Resource Specialist
University of Texas MD Anderson Cancer Center
04.2013 - 04.2017
Lead Patient Access Specialist
University of Texas MD Anderson Cancer Center
03.1999 - 04.2013
Clinic Service Representative
University of Texas MD Anderson Cancer Center
04.1995 - 03.1999
Clinic Service Representative
University of Texas MD Anderson Cancer Center
07.1992 - 04.1995
Patient Escort
University of Texas MD Anderson Cancer Center
08.1988 - 07.1992
Associate of Science - Nursing
Lone Star College System
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