Sonja Nolan
Gallatin,TN
Overview
38
38
years of professional experience
Work History
Systems Manager (Not IT)
HCA Healthcare (previously Brookdale Healthcare)
07.2011 - Current
- Regional /area Support Specialist East to West Coast for network Home Health Agencies.
- Primary Training for all office positions, including but not limited to Scheduling, Intake, Document Tracking (Medical Records), Customer Service, and network Business Office managers.
- Training and Support for all office processes, software and day to day operations.
- Systems and Process analysis and problem resolution for all agencies supported by our team.
- Development of all Training documents for Administrative positions and presentation of Training Via Zoom, Web-ex and in person learning.
- One on One training in person.
- Currently traveling 75%-100% of the time.
- Works closely with all levels of management, Operations, Clinical Survey & Compliance.
- Coordinates Training needs with local Management and develops plan for new and current administrative staff.
- Ongoing monitoring/auditing of processes for supported networks
- Corporate Remote Worker
- Currently supports and trains staff on EMR software such as, Homecare Homebase and Forcura. Microsoft Office and Outlook
- Works with Physician's offices and staff to ensure all documents are signed correctly for billing.
- Worked and trained Revenue cycle
Co-Owner/Executive Officer
Word Of Life Fellowship Church
04.1989 - 05.2009
- Established foundational processes for business operations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established and implemented departmental policies, goals and objectives.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
Owner/Operator
Southern Communication Promotions
01.1985 - 11.1994
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose of business
- Worked with + radio stations across the US building relationships to ensure and promoting the current TOP rated music
- Worked with Artist in the Country/Gospel Field, promoting and moving their music and career to the next level
- Trained all associates in phone technique and customer service to assist in promotions.
Education
High School Diploma -
American Schools
Chicago, ILSkills
- Technical Support
- Office Organization
- Maintenance Organization and Development
- Wireless Access Point
- Performance Improvement
- Regulatory Standards
- Troubleshooting Skills
- Managing Assets
- Training Junior Team Members
- Remote Support
- Microsoft Office 365
- Customer Satisfaction
- Network Administration
Timeline
Systems Manager (Not IT)
HCA Healthcare (previously Brookdale Healthcare)
07.2011 - Current
Co-Owner/Executive Officer
Word Of Life Fellowship Church
04.1989 - 05.2009
Owner/Operator
Southern Communication Promotions
01.1985 - 11.1994
High School Diploma -
American Schools
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