Sonja Orlando

NEIMAN MARCUS • St. Louis, Missouri Men’s Client Advisor (Dec 2023 – Present) 

Cultivate relationships with clients through elevated selling, exceptional customer service, and personal engagement, becoming a trusted style confidante.

Provide expert guidance on men’s fashion trends, tailoring, and seasonal collections.

Drive sales performance through deep product knowledge, and proactive outreach

Coordinate private styling sessions and exclusive client events.

Maintain luxury presentation standards.

Hired as Senior/DE Underwriter to identify and deliver appropriate solutions that addressed the needs of clients/markets. Underwriting within AUS, FNMA, and FHLMC guidelines to protect the bank from loss, maintaining superior quality controls.

Approved non-conforming and portfolio mortgages. Fostered a collaborative and inclusive environment that supported overall team growth and development.

Collaborated with staff members to discuss potential transactions and identify key risks and information requirements.

Communicated clear credit decisions to partners with a passionate, holistic approach for clients and the firm, while adhering to Fannie Mae and Freddie Mac guidelines.

Promoted to ensure adherence to guidelines and controls were maintained for a team of 15 underwriters.

Conducted training with Dodd Frank, HMDA, ECOA and RESPA.

Consistently met production and quality goals underwriting non-conforming and government loan products.

Subject Matter Expert in Business Tax analysis to include S-Corp, Corporations, and Partnerships.

Hired to adhere to guidelines and internal policy.

Applying risk assessment through an extensive review to include credit profiles, secured and unsecured assets, personal and business tax analysis and other regulatory documentation.

Consistently met production and quality goals underwriting non-conforming and government loan products.

Subject Matter Expert in Business Tax analysis to include S-Corp, Corporations, and Partnerships.