Sonja Phillips
Roseville,MI
Summary
Enthusiastic, persuasive, and performance-driven professional with a proven track record in public service. Demonstrates consistent efficiency and effectiveness in fast-paced environments. Possesses strong problem resolution skills and excels at prioritizing a broad range of responsibilities.
Overview
32
32
years of professional experience
Work History
Receptionist
Trinity-Healthcare @Fraser Villa
Fraser, MI
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Reception tech/Dst
CSL Plasma
Oak Park, MI, US
05.2017 - 11.2022
- Customer service, greeting customers and answering phones and questions about the donation process and directing them to the proper area or person, also screen donors by monitoring their vitals, weight and protein levels, or helping on the floor as donor support by setting up the machines or taking donors down.After successful donation pay out the donor onto a prepaid card.
Home Health Aide
Hope Senior Home Care
Grosse Pointe, MI, US
02.2016 - 03.2017
- Companion for most, prepare light meals help with activities of daily living
Patient Care Technician
St. John Hospital and Medical Center
Detroit, MI, US
01.2003 - 11.2014
- Maintain a safe and healthy environment for staff and patients
- Collect daily data such as patient vitals, patient requests, accuse's, and monitoring patient intake and outputs
- Assist patients with fine and gross motor exercises, hygiene, and toileting
- Perform various lab duties such as blood, stool, urine, and sputum collections
- Provide consumers with directory information, answer multiline phone, and provide all consumers with the St
- John promise of care
- Participate in ongoing educational development required by employer
Certified Nurses Assistant
St. Anthony Nursing Care Center
Warren, MI, US
10.2000 - 01.2003
- Maintain a safe and healthy environment for staff and patients
- Collect daily data such as patient vitals, patient requests, accuse's, and monitoring patient intake and outputs
- Assist patients with fine and gross motor exercises, hygiene, and toileting
- Participate in ongoing educational development required by employer
Certified Nurses Assistant
Bon Secours
Saint Clair Shores, MI, US
11.1992 - 08.2000
- Maintain a safe and healthy environment for staff and patients
- Collect daily data such as patient vitals, patient requests, accuse's, and monitoring patient intake and outputs
- Assist patients with fine and gross motor exercises, hygiene, and toileting
- Participate in ongoing educational development required by employer
Education
Mary Holmes College
Westpoint, Ms01.1991
Diploma - General
Ross Medical Education Center
Detroit, MI01.1991
Neal F Simeon Vocational High School
Chicago, IL01.1988
Skills
- Emergency Resuscitation Skills
- Expertise in Safe Hoyer Lift Handling
- Proficient in Multi-Line Communication
- Compassionate Assistance
- Healthcare Assistance Skills
- Companionship and Care Services
- Customer Service Excellence
- Compassionate Patient Care
- Compassionate Caregiving
- Cognitive Care Expertise
- Accurate Vital Measurement
- Healthcare Environment Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Summary
Enthusiastic, persuasive, and performance driven professional with significant years in Public Service with the ability to perform efficiently and effectively.
Timeline
Receptionist
Trinity-Healthcare @Fraser Villa
08.2024 - Current
Reception tech/Dst
CSL Plasma
05.2017 - 11.2022
Home Health Aide
Hope Senior Home Care
02.2016 - 03.2017
Patient Care Technician
St. John Hospital and Medical Center
01.2003 - 11.2014
Certified Nurses Assistant
St. Anthony Nursing Care Center
10.2000 - 01.2003
Certified Nurses Assistant
Bon Secours
11.1992 - 08.2000
Mary Holmes College
Diploma - General
Ross Medical Education Center
Neal F Simeon Vocational High School