Sonja Pridgen
Fayetteville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant General Manager/Executive Housekeeper
Holiday Inn Express & Suites
Fayetteville, NC
04.2021 - 08.2023
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Motivated and led team members to work together to achieve targets.
- Negotiated sales contracts for group events. Set up and managed room blocks in Opera PMS System.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
- Ensured all safety regulations were followed by team members.
- Supervised daily activities of employees including assigning tasks and checking work performance.
Front Desk Agent
Holiday Inn
Sarasota, FL
02.2017 - 03.2021
- Provided excellent customer service while upholding company policies.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Addressed customer needs in a timely manner.
- Answered phones, responded to inquiries, and took messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Facilitated successful front desk operations for high-volume hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Resolved customer complaints promptly and courteously.
- Supervised daily operations of hotel front desk in absence of manager.
Front Desk Manager
Holiday Inn Express & Suites
Galveston, TX
02.2015 - 02.2017
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Other duties included: Breakfast Attendant, Houseperson, Laundry, FD Agent, Night Audit, Inspector.
Education
Associate of Arts - Business Management/Accounting
San Jacinto College
Pasadena, TX06.1994
Front Office Mgmt / IHG Way of Clean
IHG My Learning
Online CertificationSkills
- Excellent Guest Services
- Staff Management
- Inventory Control
- Focused and Detail-Oriented
- Exceptional Time Management
- Training
- Multitasker and Prioritizer
- Staff Scheduling
Timeline
Assistant General Manager/Executive Housekeeper
Holiday Inn Express & Suites
04.2021 - 08.2023
Front Desk Agent
Holiday Inn
02.2017 - 03.2021
Front Desk Manager
Holiday Inn Express & Suites
02.2015 - 02.2017
Associate of Arts - Business Management/Accounting
San Jacinto College
Front Office Mgmt / IHG Way of Clean
IHG My Learning
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