Sonja Robinson
Minneapolis,MN
Summary
Organized and detailed professional with many years of experience in health care. Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
39
39
years of professional experience
Work History
Patient Care Technician
Abbott Northwestern Hospital
Minneapolis, MN
11.1985 - Current
- Maintained inventory of medical supplies and equipment in health unit.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Greeted visitors and directed them to the proper area of the office.
- Organized patient records, charts, and other documents in an orderly manner.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Provided administrative support to nursing staff as needed.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Assisted with orienting new employees to departmental procedures.
- Received requests for medical records from outside agencies or individuals.
- Updated patient information in electronic systems according to established policies and procedures.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Facilitated communication between medical staff, departments, and external entities to ensure efficient patient care.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Communicated with patients with compassion while keeping medical information private.
Volunteer
Shower of Blessings Church
Minneapolis, MN
1984 - 1986
- Assisted with fundraising efforts, including event planning and donor outreach.
- Prison ministry for Shakopee women's prison.
- Lead Co-Dependant groups for 3 years for Minnesota Institute for Black Chemical Abuse (MIBCA).
Education
Bachelor of Arts - Communications
Bethel University
Saint Paul, MN12-2022
Skills
- Reliability
- Time management abilities
- Attention to Detail
- Interpersonal Communication
- Interdepartmental Coordination
- Epic Systems
- Professional Demeanor
- Time Management
- Adaptability and Flexibility
- Self Motivation
Timeline
Patient Care Technician
Abbott Northwestern Hospital
11.1985 - Current
Volunteer
Shower of Blessings Church
1984 - 1986
Bachelor of Arts - Communications
Bethel University
Similar Profiles
Aiyowie UsohAiyowie Usoh
Operating Room Runner at Hospital Pathology Associates; Abbott Northwestern HospitalOperating Room Runner at Hospital Pathology Associates; Abbott Northwestern Hospital
Dimeji OgefilaDimeji Ogefila
Cardiovascular ICU (CVICU) RN at Abbott Northwestern HospitalCardiovascular ICU (CVICU) RN at Abbott Northwestern Hospital
EMILY SHEETSEMILY SHEETS
Nursing Assistant at Abbott Northwestern HospitalNursing Assistant at Abbott Northwestern Hospital
Madison HoganMadison Hogan
Registered Nurse, Progressive Care Unit at Abbott Northwestern HospitalRegistered Nurse, Progressive Care Unit at Abbott Northwestern Hospital
Nina PierceNina Pierce
Security Guard at Minnesota Vikings SecuritySecurity Guard at Minnesota Vikings Security