Sonja Rollins
New Orleans,USA
Summary
Dedicated professional with a strong background in empathetic communication and client needs assessment, seeking to leverage over a decade of experience in personal care and data management as a Payroll, Data, and Invoice Specialist. Skilled in team collaboration and case documentation, ready to bring exceptional value and support to a new team.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Direct Service Worker
Aspiring Personal Care Services LLC
New Orleans, LA
05.2020 - Current
- Provided direct assistance to individuals in need of social services and support, displaying empathy and understanding.
- Utilized effective communication techniques when interacting with clients, family members, and other staff members.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
Payroll, Data, and Invoice Specialist
Eric & Sons Pressure Washing & Lawn Care Services LLC
New Orleans, LA
03.2012 - Current
- Generated customer invoices using accounting software, ensuring accuracy of data entry.
- Maintained up-to-date records of all transactions for audit purposes.
- Utilized payment tracking system to ensure accurate billing and timely payments.
- Kept records of invoices and support documents.
- Communicated with customers regarding their account information, including invoice details, payments due dates.
Home Health Care Worker
Family Resources Unlimited Inc
Kenner, LA
07.2018 - 03.2020
- Developed individualized home healthcare plans based on each client's specific needs.
- Successfully provided quality care to elderly and disabled clients in their homes.
- Assisted patients with bathing and grooming to encourage personal hygiene.
- Provided support and personal services, enabling patients to stay in homes.
Beverage Server
Boomtown Casino
New Orleans, LA
11.2013 - 06.2018
- Followed company policies and procedures for responsible alcohol service.
- Checked identification cards of guests before serving alcoholic beverages.
- Delivered drinks quickly and efficiently while maintaining high standards of quality.
- Demonstrated expertise in providing excellent customer service while serving beverages to guests.
Cashier
Boomtown Casino
New Orleans, LA
05.2007 - 08.2010
- Demonstrated ability to multi-task by taking orders from multiple customers simultaneously.
- Followed company policies and procedures for responsible alcohol service.
- Assisted with setting up bar areas prior to opening and closing duties at the end of shifts.
Commercial Driver/ Cashier
Pepboys Auto
Metairie, LA
02.2006 - 05.2007
- Delivered various types of freight to customers in a timely and safe manner.
- Maintained safe operation of a commercial vehicle by following established standards for speed limits, lane changes, passing maneuvers.
- Developed strong customer service skills by providing courteous delivery services to clients.
Medical Coding and Billing Specialist
Children's Hospital
New Orleans, LA
11.2005 - 01.2006
- Analyzed provider bills for accuracy before submitting them for payment approval.
- Processed patient claims through electronic billing systems following established protocols.
- Provided customer service support via phone or email regarding billing inquiries or disputes.
- Reviewed records for completeness, accuracy and compliance with regulations.
Cashier/Beverage Server
Boomtown Casino & Hotel New Orleans
New Orleans, LA
03.2003 - 08.2005
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided efficient and courteous service to customers.
- Followed all safety protocols while handling money.
- Provided excellent customer service by greeting customers and offering assistance.
- Accurately processed customer payments using cash, credit cards, and checks.
Cashier
Sav a Center
New Orleans, LA
05.2000 - 02.2003
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Parking Enforcement Officer
City of New Orleans
New Orleans, LA
11.1997 - 11.1999
- Enforced parking regulations through issuing citations, warnings, and booting vehicles in accordance with established procedures.
- Observed traffic laws while patrolling on foot or in a vehicle; responded to emergency calls as necessary.
- Adhered to safety protocols while performing job duties including proper use of protective gear such as reflective vest.
Cashier
Circle K
Chalmette, LA
07.1995 - 10.1997
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Delivered exceptional customer service at all points of contact.
Cashier
Popeyes
New Orleans, LA
12.1994 - 05.1995
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Cashier
Burger King
New Orleans, LA
06.1993 - 11.1994
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
Certification - Customer Service Specialist
Delgado Community College
New Orleans, LA12.1999
Cosmetology License - Cosmetology Business
Hair Tech
Chalmette, LA07.1997
General Studies - undefined
Francis T. Nicholls
New Orleans, LA05.1995
Skills
Client needs assessment
Case documentation
Customer service excellence
Team collaboration
Personal care assistance
Empathetic communication
Certification
CPR
Timeline
Direct Service Worker
Aspiring Personal Care Services LLC
05.2020 - Current
Home Health Care Worker
Family Resources Unlimited Inc
07.2018 - 03.2020
Beverage Server
Boomtown Casino
11.2013 - 06.2018
Payroll, Data, and Invoice Specialist
Eric & Sons Pressure Washing & Lawn Care Services LLC
03.2012 - Current
Cashier
Boomtown Casino
05.2007 - 08.2010
Commercial Driver/ Cashier
Pepboys Auto
02.2006 - 05.2007
Medical Coding and Billing Specialist
Children's Hospital
11.2005 - 01.2006
Cashier/Beverage Server
Boomtown Casino & Hotel New Orleans
03.2003 - 08.2005
Cashier
Sav a Center
05.2000 - 02.2003
Parking Enforcement Officer
City of New Orleans
11.1997 - 11.1999
Cashier
Circle K
07.1995 - 10.1997
Cashier
Popeyes
12.1994 - 05.1995
Cashier
Burger King
06.1993 - 11.1994
General Studies - undefined
Francis T. Nicholls
Cosmetology License - Cosmetology Business
Hair Tech
Certification - Customer Service Specialist
Delgado Community College