Sonja Shelton

• Provided patients with information about services and procedures.
• Assisted in managing patient flow and minimizing wait times.
• Answered phone calls and addressed patient inquiries promptly.
• Scheduled appointments and managed calendar for dental office personnel.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.

• Optimized office budget by renegotiating vendor contracts.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed a busy two doctor and four assistant team
• scheduling
• insurance
• payroll
• paid office monthly bills
• correspondent with referring doctor's and team

managed business team

schedule appointments

treatment planning and discussing with patients

insurance approval

payroll

manage office supplies and cost