Sonja-Sigrid I. Netterfield

Proven leader in healthcare and retail environments, notably at UC Health Cardiopulmonary Rehab, where I spearheaded quality improvement initiatives, enhancing patient care through evidence-based respiratory techniques. Skilled in critical thinking and team collaboration, I effectively increased department efficiency and reduced readmission rates. My background in mentoring and heavy lifting demonstrates a blend of technical expertise and interpersonal skills, driving superior outcomes and operational excellence. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

• Supervised team of 6-12 staff members. Collaborated with team of 10 in the development of rebuilding the Pulmonary Rehab program to be at or above capacity for program, increased the patient care load from 1 class with 5 total patients to 3 separate classes and 25 patients per class, with a waitlist implemented and adding 30+ patients to the waitlist. This improved the departments revenue from 7% and the possibility of loosing the program for the hospital to 178% and allowing the program to continue and flourish. This allowed for a continuous evolution in the program, and allowed for better patient care experiences, employee retention and allowing openings to hire 2 more Respiratory Therapist to work for the program, higher revenue for the program, department, and overall hospital, which gave opportunity to purchase better and more updated equipment for the patients use in the program, and better and updated medical equipment for staff to use. This also improved the reputation of the program for the facility staff and community that had preference to enroll in the program in a competitive industry that gives the perspective patient/customer several to choose from, based on their health insurance limits,
• Used Microsoft Excel to develop class rosters, referrals, appointments for evaluations, waitlist patients, and patient testing to show improvement in quality of life and better physical conditions from day to final day of program
• , Used Microsoft Powerpoint to develop patient education material for mandated class covering Pulmonary Mediations, The Physiology of Lung Disease, and Medication Use as well as the Indications for Medications. Also, supported each patient during enrollment of program to review and explain prescribed medications, ensure the safety and understanding of each medication and proper use, and advocating for those who were prescribed multiple medications either given multiple prescriptions or medications that had adverse effects if taken together or inappropriately, and knowing that each patient is confident and able to explain what each medication prescribed is intended for underlying diagnosis, and demonstration of proper use. Any discrepancies or compromises observed with mediation review to be communicated back to the Primary Care Physician and/or prescribing Physician.

I love to paint or create 3D art as a way to help eliminate stress just from day to day living. I try to set aside a few hours each week to turn all devises that create a disruption in our lives, and focus on painting or creating 3D art that helps me unwind and clear my mind from the stresses of everyday life. It also helps to overcome situations that are unexpected outburst in life either by tragedy or the events that happen in life that we have no control over. I find it has made it much easier to problem solve, communicate with others, and maintain a cool and collective demeanor when dealing with the things that can be difficult to handle at the time it may happen. I also have discovered this allows me to separate my personal life with my professional persona. This has allowed me to enjoy the time I am at work more, and let the stressful events that can occur go after its been resolved, and prevents the ongoing mental scenario replay and obsessing with different outcomes. I feel that I have had more success for myself and those I am directly working with keeping the relationship professional and reliable as well as being someone that is approachable and fair in resolving discrepancies. I have always enjoyed cooking, I try and cook new recipes for my family, and enjoy discovering a diverse pallet to provide for myself and family. I am very flexible with cooking, and will try different ingredients or new methods to create my dishes. I enjoy making art or food to share with others and it is my greatest joy when my creation is enjoyed and satisfies the recipient. And last, but not least, I moved from Colorado to Arizona with my family during COVID to live in an amazing state and have the means to raise the animals I love and have always wanted to have, I have cats, dogs, a pig, ducks, chickens, and have the hopes to someday include horses, goats, donkeys or mules, and much more. I love animals and want to help those that may need a home or family that will allow them to thrive, I also have aspirations to foster children later in my life, right now I am working with my family to establish a home that will accommodate these future goals, and hopefully give that to those who have a need for it in their life.