Sonja Silva
Aurora,CO
Summary
Skilled leasing specialist with strengths in customer service, problem solving, technical skills, and telephone etiquette. Works cooperatively with site teams, management, and residents. Basic understanding of fair housing laws .Seeking personal and professional growth within the workforce.
Overview
5
5
years of professional experience
Work History
Centralized Applications and Leasing Specialist
UDR Inc.
07.2022 - Current
- Processed applications for new residents which included reviewing credit screening, income, rental history, and criminal background.
- Communicated with future residents to answer questions about application requirements, community and unit details, occasionally recommending other units that may be a better fit for the applicants' needs.
- Generated and sent leases and completed in dept ID verification for approved applicants.
- Worked to overturn denials for income and credit to drive revenue and increase occupancy rates.
- Consistently met key performance indicators for accuracy, speed, and number of applications handled.
Assistant Manager/Server
Hula’s Modern Tiki
04.2021 - 03.2022
- Executed efficient customer service to guests, serving Hawaiian style food and tiki beverages
- Managed shift flow five nights per week in the absence of the general manager, making sure kitchen and bar were operating in a timely fashion, expos were staying on top of the window, and hosts were giving friendly and hospitable service
- Made server, expo, and host cuts throughout the night depending on how busy the restaurant was, so that hourly employees were not on the clock longer than required to execute a positive dining experience for customers.
- Supervised and ensured all side work was completed by servers, hosts and expos at the end of the night
- Ran sales reports and credit card batches, entered sales in an Excel spreadsheet, wrote a brief shift log at the end of each night, ran timesheet reports, and made sure everything was locked up and lights were out at the end of each night
Administrative Assistant
San Juan Natural Medicine
01.2019 - 03.2021
- Managed patient scheduling, communication, and billing
- Answered phone calls and emails from patients about specific concerns and directed them to resources or communicated with the doctor regarding patient protocols
- Created Excel spreadsheets for patient blood work results
- Sent invoices to patients for services via Square billing
- Maintained rapport between patients and practice
Education
Bachelor of Science - Food Science And Human Nutrition, Spanish Minor
Colorado State University
Fort Collins, COMontrose High School
Montrose, COSkills
- Administration
- Customer Service
- Leadership
- Problem solving
- Phone and email etiquette
Timeline
Centralized Applications and Leasing Specialist
UDR Inc.
07.2022 - Current
Assistant Manager/Server
Hula’s Modern Tiki
04.2021 - 03.2022
Administrative Assistant
San Juan Natural Medicine
01.2019 - 03.2021
Bachelor of Science - Food Science And Human Nutrition, Spanish Minor
Colorado State University
Montrose High School
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