Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Sonja Smith

Mesa,AZ

Summary

Dynamic caregiver with a proven track record, specializing in memory care and medication management. Excelled in providing compassionate client care, significantly improving resident welfare and satisfaction. Skilled in relationship building and adept at coordinating with healthcare teams to enhance resident quality of life. Achieved notable success in implementing innovative care strategies, leading to a marked increase in family satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Silver Creek Inn
Mesa, AZ
04.2014 - 02.2016
  • Provided aid to Memory Care residents with everyday tasks, improving overall welfare.
  • Collaborated with healthcare teams to develop personalized care plans for residents.
  • Organized activities to boost cognitive functions and promote social engagement.
  • Developed better strategies for communication, leading to higher family satisfaction.
  • Implemented effective communication strategies, markedly improving resident responses and family satisfaction in the Memory Care unit.
  • Empowered residents through personalized assistance, guiding clients with their independence to perform their daily activities.
  • Revamped medication procedures, leading to improved resident safety and adherence to regulatory guidelines.
  • Coordinated with various professionals to develop and implement personalized care approaches for Memory Care residents.
  • Pioneered novel cognitive stimulation techniques, significantly boosting resident engagement and mental acuity.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.

  • Built strong and trusting rapport with clients and loved ones.

Medical Insurance Billing and Coding Extern

White Cranes Medical Center
Tempe, AZ
08.2015 - 12.2015
  • Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
  • Verified patient insurance details, updated database accordingly.
  • Dispatched documentation efficiently.
  • Ensured updated code complied with billing requirements.
  • Verified patient eligibility and processed authorization for insurance using CMS 1500 forms.
  • Maintained accurate records of customer interactions and transactions.
  • Followed instructions from management to complete tasks according to exact specifications.
  • Cultivated effective communication and active listening skills by interacting with various types of personalities in both positive and negative situations.

Cashier

Walmart
Mesa, AZ
02.2014 - 04.2015
  • Managed customer transactions to ensure accurate cash management.
  • Increased sales by implementing strategic upselling techniques.
  • Assessed procurement trends to improve product arrangement, resulting in a sales boost.
  • Provided mentorship to staff, promoting collaboration.
  • Streamlined checkout operations, leading to a substantial decrease in wait times.
  • Analyzed purchasing patterns, optimizing product positioning for increased revenue.
  • Promoted a united workforce, improving departmental productivity.
  • Mentored new hires to expedite onboarding.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Caregiver

Sunrise of Chandler
Chandler, Arizona
01.2013 - 03.2015
  • Enhanced residents' quality of life by maintaining an encouraging environment and providing daily assistance.
  • Supervised residents' care routines, ensuring compliance with individual plans and maintaining high hygiene standards.
  • Worked closely with the healthcare team to implement tailored care strategies, fostering a supportive atmosphere for residents with memory-related conditions.
  • Implemented unique strategies to stimulate mental activity and emotional health of residents.
  • Boosted residents' well-being through consistent, empathetic care, resulting in increased family satisfaction, and reduced distress incidents.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Observed changes in behavior or physical condition that may require medical attention, and reported them promptly.
  • Maintained detailed records of services performed on clients.
  • Built strong and trusting rapport with clients and loved ones.

Caregiver

Mariposa Point of Gilbert
Gilbert, Arizona
01.2012 - 03.2014
  • Supported memory care residents with daily hygiene and activities, enhancing their quality of life.
  • Facilitated personal care tasks for residents, ensuring dignity, and comfort.
  • Integrated comprehensive care plans tailored to individual resident needs.
  • Managed and adhered to residents' hygienic needs, nutrition, and medication schedules, and maintained detailed records.
  • Developed creative activities tailored to residents' cognitive abilities, stimulating engagement, and promoting mental acuity.
  • Meeting and exceeding care benchmarks, contributing to high resident satisfaction rates, and positive family feedback.
  • Collaborative teamwork and innovative activity planning.
  • Provided assistance with mobility, including transferring, repositioning, and using assistive devices.
  • Prepared nutritious meals, accommodating dietary restrictions, and preferences.
  • Provided emotional support and companionship to reduce feelings of isolation, and improve mental health.
  • Engaged clients in recreational activities.

Education

Medical Insurance Billing And Coding - Medical

Everest College
Phoenix, AZ
02-2019

Administrative Assistant Certificate - Medical Administrative Assisting Certificate

Pima Medical Institute
Mesa, AZ
02-2019

Medical Insurance Billing And Coding Diploma - Medical Billing

Brookline College
Tempe, AZ
09-2015

Skills

  • Documentation
  • Medication coordination
  • Compassionate client care
  • Emotional support
  • Cultural sensitivity
  • Medication management
  • Memory care
  • Safety awareness
  • Behavior redirection
  • Time management
  • Elderly care
  • Compassionate care
  • Dementia care
  • Active listening
  • Reliability and punctuality
  • Supportive companionship
  • Housekeeping
  • Daily living activities assistance
  • Records maintenance
  • Relationship building

Certification

  • President's/Dean's List at Everest College
  • Medical Insurance Billing and Coding Diploma

Affiliations

  • Helping Others Through Spiritual Guidance: Passionate about supporting individuals through spiritual mentorship and encouragement, promoting emotional and mental well-being.
  • Gardening for Relaxation and Growth: Enjoy cultivating plants and creating green spaces as a way to connect with nature and peaceful environment.
  • Community Involvement and Giving Back: Actively participate in community outreach programs, including organizing donation drives and volunteering to help those in need.
  • Supporting Charitable Initiatives: Dedicated to giving back by assisting with food banks, shelter programs, and fundraising for local causes.

Accomplishments

Excel in patient engagement

Cognitive stimulation

Providing compassionate care

Contribution to community health

Timeline

Medical Insurance Billing and Coding Extern

White Cranes Medical Center
08.2015 - 12.2015

Caregiver

Silver Creek Inn
04.2014 - 02.2016

Cashier

Walmart
02.2014 - 04.2015

Caregiver

Sunrise of Chandler
01.2013 - 03.2015

Caregiver

Mariposa Point of Gilbert
01.2012 - 03.2014

Medical Insurance Billing And Coding - Medical

Everest College

Administrative Assistant Certificate - Medical Administrative Assisting Certificate

Pima Medical Institute

Medical Insurance Billing And Coding Diploma - Medical Billing

Brookline College

Similar Profiles

  • Deborah Maes

    Deborah MaesDeborah Maes

    Casino Attendant/Main Bartender at Hilton Garden Inn/ Silver Creek CasinCasino Attendant/Main Bartender at Hilton Garden Inn/ Silver Creek Casin

  • Dennis Learner

    Dennis LearnerDennis Learner

    PROSTORAGE SELF-STORAGE MGR, CONTRACTUAL MANAGEMENT at CHRISTMAS FARM RESORT, STONEFORT INN, INN ON CHURCH, MEADOW CREEK MOUNTAIN RESORT, VUE WINE BAR, WILLOW CREEKPROSTORAGE SELF-STORAGE MGR, CONTRACTUAL MANAGEMENT at CHRISTMAS FARM RESORT, STONEFORT INN, INN ON CHURCH, MEADOW CREEK MOUNTAIN RESORT, VUE WINE BAR, WILLOW CREEK

  • Zachary Chrysler

    Zachary ChryslerZachary Chrysler

    Computer Science Intern at Silver Creek SoftwareComputer Science Intern at Silver Creek Software

  • Robert Hathcock

    Robert HathcockRobert Hathcock

    Owner/Mgr at Wrangler Trailers, LLCOwner/Mgr at Wrangler Trailers, LLC

  • Abby Palmer

    Abby PalmerAbby Palmer

    Board Certified Behavior Analyst at Life Skills Autism AcademyBoard Certified Behavior Analyst at Life Skills Autism Academy

CREATE PROFILE
Sonja Smith