Sonja Stocks
Fayetteville,NC
Summary
Highly organized and meticulous Administrative Assistant with experience in corporate office setting. Adoptive at preparing and maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgement and critical thinking abilities. Attentive Advanced Medical Support Assistant with a Number-year background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations. Conscientious Healthcare professional offering over Number years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Reliable Medical Support professional with Number years of experience in Type environment. Expertly assist with office operations and physician support by gathering patient information, Task and Task. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration Medical Center
06.2019 - Current
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Maintained and obtained medical records.
- Used Software to maintain and record patient data and generate reports.
- Interviewed patients to verify and update clinical and demographic records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Cashier Customer Service
Veterans Administration Medical Center, Canteen
07.2014 - Current
- Processed customer transactions, including quotes and returns
- Monitored scheduled shipment dates to ensure timely delivery, expediting as necessary and communicating variances to customers
- Created performance reports covering cashier sales totals and account profiles
- Maintained a friendly and customer-focused shopping platform
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs
- Ensured continuous provision of service excellence and customer satisfaction
- Operated POS system to itemize and complete an average of 100 customer purchases
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Developed, updated and organized software databases to handle customer and data
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Answered customer telephone calls promptly and in an appropriate manner
- Sold $700.00 in Product per six hour time frame
- Gathered sensitive information to update customer profiles and help with the appeals process
- Documented all customer inquiries and comments thoroughly and quickly
- Itemized purchases utilizing the point of sale system
- Assisted with physical inventory by counting and recording dry goods, frozen foods, paper products, perishable products and material
- Processed cash and credit payments rapidly and accurately
- Accurately logged all daily shipping and receiving orders
- Performed diversified functions with minimal oversight, including inventory counting, analyzing reports, recording inventory transactions, Recording accounts to the general ledger
- Recommended new Products or Service to customers, resulting in 100% in add-on business
- Monitored scheduled shipment dates to ensure timely delivery, expediting as necessary and communicating variances to customers.
Cashier Food Prep
Cumberland County Schools
10.2016 - 11.2017
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
- Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy
- Resolved guest complaints quickly and efficiently
- Packaged and labeled products
- Weighed and labeled products
- Unloaded trailers, received merchandise, verified orders and broke down produce loads
- Processed credit cards, checks, gift cards and coupons
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the supervisor
- Maintained competitive pricing and achieved targeted sales
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Medical Support Assistant
RHA Home Health Care
07.2014 - 02.2016
- Performed monthly inventory and maintained office and medical supply counts
- Served on executive medical team and collaborated on strategic planning, decision making, goal setting, and operational changes to align two merging hospitals
- Facilitated timely check-in by greeting visitors and establishing the purpose of their visit
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines
- Verified and updated clinical records
- Documented patient information obtained from interviews
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Collaborated with teachers, administrators and guardians to determine the needs of individual students
- Scheduled and managed patient appointments
- Performed monthly inventory and maintained office and medical supply counts
- Redeveloped business guidelines for financial assistance to balance program goals and budgetary constraints
- Scheduled appointments for patients.
Nail Technician
Provisions Of Beauty
02.1991 - 02.2014
- Responded to customer requests and concerns in a timely manner
- Frequently restocked workstations and organized and stocked product sales shelves
- Maintained master appointment calendar covering all customer visits, employee schedules and special events with 100% accuracy
- Managed business operations and administered budget
- Planned business updates, implemented changes and directed marketing initiatives
- Processed guest credit card information for salon services
- Answered a high-volume, multi-line telephone promptly and courteously
- Maintained expert knowledge and awareness of spa appointment availability
- Recorded inventory sales into the spa's weekly income report
- Communicated any relevant schedule changes to the spa supervisor
- Handled guest complaints calmly and professionally
- Offered appointment information updates to guests in a polite and courteous manner
- Called clients to confirm upcoming appointments
- Provided clients with detailed instructions on how to fill out intake forms
- Entered customer demographic and preference data on salon computer database
- Carefully maintained financial filing system
- Entered client information into the databases quickly and with minimal errors
- Directed telephone calls to appropriate departmental personnel
- Followed through with client requests in a timely manner
- Maintained the front desk workstation by keeping it clean and free of personal items
- Consistently followed all required protocols for scheduling spa appointments
- Managed all front desk tasks, including the maintenance of client records and lab data
- Performed inventory and restocking assignments as necessary
- Put together realistic budgets based upon costs and fees for effectively operating the business
- Monitored processes and procedures, making sure that all met compliance regulations
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files
- Gathered sensitive information to update customer profiles and help with the appeals process
- Operated POS system to itemize and complete an average of 100 customer purchases.
Education
Biblical Counseling - Biblical Studies
Grand Canyon University
Phoenix, AZ01.2017
Medical Administration - Medical Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2013
Business Administration - Business Administration
Ashford University
San Diego, CA01.2011
Certificate - Manicurist License: Cosmetology
Fayetteville Beauty College
Fayetteville, NC01.1990
Diploma - General Studies
Hoke County High School
Raeford, NC01.1986
Skills
- Time Management
- Time Letter Preparation
- Correspondence handling
- Document Filing
- Multi - Line Phone Proficiency
- Filing and Data Archiving
- Customer service-oriented
- Medical office support
- Patient Scheduling
- Patient scheduling abilities
- Patient Communication
- Patient Records Maintenance
- Medical terminology understanding
- HIPAA Compliance Understanding
- Continuous learning mindset
- Medical Office Procedures
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Medical office administration
- HIPAA Compliance
- Data Entry
- Medical terminology knowledge
- Trustworthy companion
- Adaptable
- Customer Service
- Reliable team player
- Patient Relations
- Valid State driver's license
- Complex Problem-Solving
- Needs assessments
- Electronic Health Records
- Compassionate
- Family Education
Affiliations
- American Heart Association, Volunteer
- Plain Truth Ministries, Administrator, Auxiliary Team
- New Century Elementary School, Volunteer
- Cumberland County Foster care Center, Volunteer
References
- Takashia Elliot, Scotland Health, takashia02@gmail.com
- Sharon Boyer, FNCVAMC, Sharonhenderson2011@gmail.com
- Avis Flowers, Busy Beez Cleaning LLC, 1(770)412-3383
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Medical Support Assistant
Veterans Administration Medical Center
06.2019 - Current
Cashier Food Prep
Cumberland County Schools
10.2016 - 11.2017
Cashier Customer Service
Veterans Administration Medical Center, Canteen
07.2014 - Current
Medical Support Assistant
RHA Home Health Care
07.2014 - 02.2016
Nail Technician
Provisions Of Beauty
02.1991 - 02.2014
Biblical Counseling - Biblical Studies
Grand Canyon University
Medical Administration - Medical Administration
Ultimate Medical Academy - Clearwater
Business Administration - Business Administration
Ashford University
Certificate - Manicurist License: Cosmetology
Fayetteville Beauty College
Diploma - General Studies
Hoke County High School
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